Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Enterprise Groups. An AI email responder for enterprises, one desk per department

AI E-mail is an AI email responder for enterprises: Lisa reads every mail sent to the group's addresses, finds the contact, sorts it to the department's desk and writes the answer from your knowledge, in the customer's language. Each department decides whether she sends alone or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Department rules

AI email responder for enterprises: who answers in each department, Lisa or a person, real Zanus AI screen

Department rules

Each department chooses who answers: Lisa answers and sends, Lisa writes and a person approves, or a person writes, with its own response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Support answers alone; Sales and Billing wait for a person's approval.”

Lisa“Support set to Lisa answers and sends; Sales and Billing set to Lisa writes and a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Enterprise Groups use it

A purchase order mailed to sales@ opens a case on Orders & quotes, while the mail stays on the sales desk with a chip.

A customer writes to support@ in German; the agent reads it in English and the reply leaves with the German translation beside it.

A request to cancel an order goes to Needs human with a copy to the escalation inbox, and the AI takes no action on it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Every desk

A shared inbox for enterprise departments, answered by Lisa

One desk per department

Sales, Support, Quotes, Billing or the departments a group names, each with its own address, colour and count of open conversations.

Only what needs a person

Needs you gathers the mails that need a decision across every desk and mailbox, each with Lisa's proposal and a Do it button beside it.

Response time per department

Set after how long an unanswered mail counts as overdue, four hours unless you change it, counted in working hours or around the clock.

Bulk mail out of the way

Newsletters and notifications leave the desk after one read for a customer in disguise, and a real customer is pulled back to the desk.

Set-up

Set up AI email triage for large companies in 2 minutes

The group's addresses

Add support@, sales@, info@ and the desk each one lands on; existing mailboxes stay as they are and only new mail arrives here.

Personal mailboxes

Each person connects a mailbox or forwards a copy, and Lisa reads only the folders that person allows her to read.

Who answers each desk

Tell Lisa which departments she answers alone and which wait for a person; every change is shown before and after.

A week of real mail

Run the 7-day free trial with no credit card and read every answer Lisa prepared, sent or held across the desks.

Questions & answers

AI E-mail for Enterprise Groups: questions & answers

Can AI answer e-mail for every department of a large company?

Yes. Every address customers write to lands on a desk, one per department, with its own colour and its count of open conversations. Lisa reads each mail, attaches it to its contact and prepares the answer from your knowledge, so most mails already wait in Ready to send.

Does the AI send e-mails without approval?

Only where a department allows it: automated email replies by department are a setting, not a default. As shipped, Lisa drafts and someone at the desk approves; each draft sits in Ready to send until that click. A department can also be set to Lisa answers and sends, or to a person writes and Lisa never does.

What does the AI never do by e-mail?

It never cancels an order or changes an address; those threads go to Needs human with a copy to your escalation inbox. An unclear reply gets one polite question before a person steps in, and after the AI rounds you allow, a thread needs a person.

Can agents read and answer mail in other languages?

Yes, that is email support in the sender's language: a mail in another language is read to the agent in theirs with its numbers and dates checked. The agent writes in their own language and presses Also in to place the customer's translation beside the text.

Who sees which department's mail?

Each person reads the departments their mail scope covers, narrowed for anyone who should not read Billing or HR. Managers assign threads, Overdue lists mail past the response time, and a leaver's threads move to a colleague in one audited step.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Enterprise Groups ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.