ZANUS FRONT OFFICE FOR ENTERPRISE — CASES & REQUESTS

Every inquiry filed as a case — with an owning department, tracked to closed.

The inquiry that spans two departments is the one nobody owns: the customer chases, the brand desk points to the region, the region points to logistics. The AI files the case in the conversation with everything it needs, assigns the owning department by your rules, sends the customer a number, and keeps them informed until it is closed — at 9 PM in a small-language market as on a Monday morning at head office.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Brand, country, product, order or contract, what exactly is asked, urgency — captured in the conversation, in any language; no callback to ask again.

Owned by department, by your rules

Warranty to country service, a dealer return to the channel team, a complaint to the country manager, a safety report to its owner immediately.

Returns on the brand’s rules

Eligibility checked against each brand’s return policy, labels and instructions sent in the customer’s language, status updates automatic.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own group7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Do we keep our ticketing systems?

Keep them and sync through Connectors — the case, its owner and status flow both ways — or retire the local tools; cases, statuses and history are included.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own group. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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