AI Tickets for Enterprise Groups. AI for enterprise customer service, one ticket per request
AI Tickets brings AI for enterprise customer service into one list: every call, chat, mail and web form becomes a ticket with the whole conversation and the customer identified. Each department chooses who answers, the AI alone, the AI proposing and a person sending, or a person, and below the confidence you set nothing is guessed.
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7 days free · per company, never per seat · nothing to install
Departments
Each department sets who answers its tickets, the AI alone, the AI proposing for a person to send, or one person, with its own promise.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Which tickets went over the promise this week?”
Lisa“Four went over the promise this week, three in the warranty department. Shall I open the oldest?”
You talk. Lisa sets it up. Applied only on your yes.
How Enterprise Groups use it
A dealer in Italy writes in Italian about a spare part; the ticket opens for the parts desk, readable in English.
The warranty department lets the AI propose and a person send, while the order-status desk lets the AI answer alone.
A ticket past the promised reply time is marked in the list, and the person holding it is told.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every channel
AI help desk for large companies, fed by every channel
One list, four doors
Calls, chats, e-mails and web forms open tickets in the same list, each marked with its channel, department and priority.
The customer identified
The contact, his company, his reference, the product he named and his earlier tickets appear before anyone reads a word.
One conversation, one ticket
When the same call, chat or mail thread asks again, the new question joins its first ticket instead of opening another.
Back through his channel
The answer goes by e-mail with the ticket number, back into the chat while he is there, or as a call back when he asked for one.
Set-up
Set up AI customer service software for enterprise in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail and AI Web Forms: every channel the group uses opens tickets in the same list.
Your knowledge
Your website, files and rules become what the AI answers tickets from, the same knowledge every channel speaks.
Your departments
In Tickets settings, set who answers in each department, how sure the AI must be, the reply-time promise and the signature.
A week of tickets
Start the 7-day free trial of the Front Office with no credit card and read every ticket the AI answered or held.
Questions & answers
AI Tickets for Enterprise Groups: questions & answers
What does AI for enterprise customer service handle?
Every request from the phone, the website chat, e-mail and web forms, in one list. The AI reads the department and the priority from the customer's words, answers from your knowledge when it is sure enough, and holds the rest for the right person.
Can each department set its own rules?
Yes. As an AI ticketing system with departments, it lets you choose per department who answers, the AI alone, the AI proposing and a person sending, or one person, with its own reply-time promise and signature. Each person can be limited to the tickets of his own departments.
How sure must the AI be before it answers?
As sure as you decide, since enterprise AI for customer service must never guess. A slider sets the confidence threshold, and below it the AI never sends: the ticket waits in Manual review for a person, with the pages it read and what the knowledge lacks.
How are tickets in other languages handled?
The customer is answered in his language, and a conversation in another language can be read In English by your team. Ask the AI to propose the answer in Italian, typed or dictated, and it writes it from the conversation.
Does the help desk learn from the team's answers?
Yes, under your review. After a person answers, the page asks whether the answer was for this customer only or for the knowledge; one sent to the knowledge waits in Auto-Retraining, and unanswered questions gather under Knowledge gaps.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Enterprise Groups ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
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Try it free on your own business — no credit card, per company, never per seat.
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