ZANUS FRONT OFFICE FOR ENTERPRISE — AI SWITCHBOARD & PHONE
The switchboard nobody owned. Answered, routed, on the record.
A customer calls the group number for a brand it does not know you own; a dealer in Texas calls the Dutch site; a guest of the resort brand reaches the airline desk. The AI answers on each number’s menu, in the caller’s language, finds out brand, country and department in the conversation, books or files what it can, and transfers to the owning team with the context whispered in. Hang-ups become call-back lists the AI works itself.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
Keep every local number and the group line; per-country menus, hours and closures, per-department voices — configured once per wave, not rebuilt per country.
Brand, country, department and urgency identified in the conversation; the transfer arrives with a summary, so the customer never repeats.
A Lisbon office closed at 17:00 still answers: appointments booked, cases filed, the acquired brand’s customers greeted in their language.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Jonathan, this is the Global Services desk at Vantage Corp: your access renewal is due Friday to avoid interruption.”
- “Hi Claire, this is Vantage Corp Vendor Services calling to schedule your annual account review. Would the 12th or the 15th work for your team?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the customer can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the customer is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Can each country keep its own numbers and rules?
Yes. Existing numbers stay; each site routes AI first, team first, or a mix by hour and by line. Menus, hours, closures and voices are per country and brand; the knowledge is one.
What about a regulated business inside the group?
Your rules per brand decide: a caller to the credit or care arm gets approved information only, and anything that is advice — financial, medical, legal, safety — is transferred to a person in that business with the transcript. The AI takes a message instead of guessing.
Try it free on your own group. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
← Previous: AI Briefing · Sharing with a colleague? 📄 Get the PDF · ✉️ Email this page ·