AI Front Office for Enterprise Groups. The AI receptionist for enterprises and every department
Zanus AI is an AI receptionist for enterprises that answers the main switchboard, customer service, sales and internal lines in each caller's language, every department under its own name and voice. It answers from your approved knowledge, books, opens tickets and rings your own people, saying who is calling and why before the call connects.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Route supplier calls to accounts payable and job applicants to the careers desk.”
Lisa“Supplier calls go to accounts payable and job applicants to the careers desk; I show both before and after. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Enterprise Groups
- Customers of every brand who dialed the main number and want the department that owns their request
- Key accounts, dealers and distributors asking for their account manager, an order or a quote
- Callers abroad who expect an answer in their own language, at their own hour
- Suppliers, carriers, job applicants and journalists who reach the switchboard
- Employees at another office looking for a colleague, a procedure or a policy
- Resellers and partners in several regions asking about applications, demos and orders
What it does
What an AI receptionist for enterprises answers
One conversational AI stands in front of every line and inbox a group owns, answers each person in their own words and passes on only what needs one of your people.
One switchboard, many departments
Callers name the department, the colleague or the reason in their own words, and the call routing sends them to sales, orders, support or the person they asked for.
Each department its own voice
Front desk, sales, orders, customer service, technical support and returns become AI voice agents, each with its own name, voice and pace, all answering from one knowledge.
The caller's own language
A caller from another country is answered in the language they speak, and the website chat greets visitors in 40 languages from the same approved answers.
Answers 24/7 from your knowledge
Opening hours, addresses, policies, product details and other frequently asked questions are answered day and night from your knowledge base; with no source, the AI says so and offers a person.
Transfers that ring your people
A transfer rings the colleague on the computer, the phone app or a mobile, and the AI tells them who is calling and why before the call connects.
Every call on the record
Managers can follow any live call in real time; each call is saved with its transcript, summary and outcome on the customer's record, and missed calls and messages reach the department they belong to.
A group's day
Enterprise customer service and switchboard calls, hour by hour
The moments that fill a large company's lines on an ordinary working day, and what the AI front office does with each one of them.
The Monday morning rush
When call volume peaks, callers ask for accounts payable, a sales rep and the warehouse at once; nobody holds in a queue, and each one reaches the team that owns the request.
A caller on the wrong line
A customer of one brand dials the number of another. The AI hears what she needs and routes her to the department that owns it, with no callback to wait for.
Lunch hour at head office
The operators step away and the AI keeps answering, writes down each message with the callback number read back and files it for the right colleague.
Evening calls from another time zone
A distributor rings after the office closed. The AI answers in his language, books a call with his account manager and tells him when the office reopens.
Press, lawyers and authorities
Journalists, legal notices and regulators get no statement from the AI; it takes the details and passes them at once to the people your rule names.
Staff calling another office
An employee asks the switchboard for a colleague in another building by name, and the call rings that colleague where they are, with the reason said first.
Real screens
Enterprise AI receptionist, on real Zanus AI screens
Real screens with demo data, framed for a large company: the calls, the departments, the operators and the tickets a group's teams work from every day.
Compared
AI receptionist for large companies against operators and a phone menu
Groups weighing operators, a phone menu or an AI answering service compare the same moments: what a caller meets on the main number, and what changes when an AI front office answers in front of your own teams.
| What a large company needs | Operators at the switchboard | A phone menu and voicemail | Zanus AI |
|---|---|---|---|
| A call at ten at night | Closed until the morning | A recording and a callback list | Answered on the first ring,: then routed, served or messaged by the rule for that hour |
| A caller in another language | Whoever is on shift tries their best | Options in one or two languages | Answered in the caller's language,: from the same approved knowledge as every other call |
| Many calls at once | A queue and hold music | A queue behind the menu | No hold queue:: every caller is answered with no wait times and routed by reason |
| Reaching the right department | The operator asks and transfers by hand | The caller guesses which option fits | The caller just says it,: and the AI routes by reason, language or a colleague's name |
| A record of each call | A note, if someone writes one | An audio file in a mailbox | Every call written down,: with its transcript and summary on the customer's record |
| How it is priced | A salary for every operator | Charges for every line | Per company,: never per seat, with the plans on the pricing page |
Guardrails
What goes to your people at an enterprise
The AI finishes the routine conversations and hands the rest to a person with everything attached; your own rules decide where that line sits.
Regulated businesses in the group
For an insurance, credit or care business inside the group, the AI answers only from approved information and hands advice, eligibility and legal questions to a person.
Statements to press and authorities
The AI never gives a statement to a journalist, a lawyer or a regulator; it collects the details and passes them to the people your rules name.
Money and prices
Prices come from your list by code, a discount or a price change waits for a person's yes, and the AI never cancels an order by itself.
Returns and goodwill
A return the AI accepts waits as pending until a person approves it, and warranty, goodwill and liability stay decisions of your own team.
What the AI does not know
With no source in your knowledge, the AI says it needs to check and offers a person, and the question is logged as a gap your team answers once.
Who sees what
Each person sees only the tickets of their own departments, drawer rights decide who opens a file, and call recording stays off until you switch it on.
Set-up
Set up the AI receptionist for your group in 2 minutes
Lisa reads your websites
Give Lisa the group's website; she reads the pages, then asks who takes calls, which departments you run, your opening hours and the languages your callers speak.
Forward the main number
Forward the switchboard number to the Front Office and the AI answers from that moment, with no porting and no new phone system to install.
Name the departments
Tell Lisa the departments, who handles each one and when each person can be reached; she shows every change before and after it applies.
Run a week on real calls
Use the 7-day free trial with no credit card, then read the report of every call the AI answered before procurement makes its decision.
Questions & answers
AI receptionist for enterprises: what large companies ask
What is an AI receptionist for enterprises?
Among AI receptionists, it is the kind built for large companies: it answers every phone line the way a trained switchboard and customer service desk would. Zanus AI greets each caller, answers from the knowledge you approved, routes by department, reason or language, uses AI Booking to book appointments, takes messages and opens tickets, and every call lands on the customer's record with its transcript.
What is enterprise conversational AI?
AI that holds real two-way conversations with a large company's customers and staff: voice AI on the phone, and text in the website chat, e-mail and forms. In Zanus AI each department answers as its own AI voice agent from one shared knowledge, and passes the conversation to your people whenever your rule says so.
How are enterprises using AI agents in the front office?
Their main use cases are the work that fills their lines every day: answering the switchboard, sending callers to the owning department, answering order and policy questions, booking visits, opening customer support tickets and replying to e-mail in the sender's language. Their own teams keep the calls that need judgment, experience or a signature.
Can every department keep its own name and voice?
Yes. You set up the departments you run, such as front desk, sales, orders, customer service, technical support and returns, and each one answers as an AI voice agent with its own name, voice and pace. Call handling stays set per department, and they pass callers to each other the way colleagues on one floor would.
How does the AI route a call to the right person?
The caller simply says what they need, and the AI can route calls by reason and language to a department or to a named colleague; each department can be AI only, AI first or your people first. Before the line connects, the colleague at the branch or department hears the caller's name and reason.
Can our offices keep their existing phone numbers?
Yes. Forward each office's line to your Front Office phone number and the AI picks up from that moment, with no porting and no hardware to buy. A new local number is also available, and the numbers sit in the phone settings beside the departments, business hours and holidays.
Does the AI speak our callers' languages?
It answers each caller in the language they speak, from the same approved knowledge. On the website the chat greets visitors in 40 languages from opening lines your team writes once, and e-mail replies leave in the language the sender wrote in.
Can AI agents be connected to our existing systems?
The Front Office works beside what a group already runs: phone numbers forwarded as they are, mailboxes connected folder by folder, work calendars kept in step and your websites read every day. Call lists, tickets and chat sessions export as CSV files for your own reporting.
How is an AI receptionist priced for a large company?
Per company, never per seat or per receptionist, so every department and every office works under one subscription. You pick the modules a group needs and add others later; the current plans are listed on the pricing page.
What does the AI never decide on its own?
Advice in a regulated business of the group, a statement to the press, a change of price, the approval of a return or the cancellation of an order. Each of those reaches a person with the conversation attached, and the AI tells the customer plainly what happens next.
How do employees use it on internal lines?
Staff ask the switchboard for a colleague by name, and the call rings that person on the computer, the phone app or a mobile. With AI Team Assistant added, they can also ask about a policy or a procedure and read the paragraph from your own documents, with its source.
Can we test it before a group-wide roll-out?
Yes. Start the 7-day free trial on a single line or a single country, with no credit card. Lisa sets up the departments by talking with you, and when the week ends your team reads every call, transcript and outcome before choosing the next lines.
Does an AI receptionist replace our contact center?
It is not offered as a replacement; as a virtual receptionist for enterprises, it answers first, finishes the routine calls and hands your agents the conversations you route to them, with the caller identified and the reason already summarized, so your team spends its hours where a person makes the difference.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.