Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for MedTech. Returns, repairs and loaner swaps tracked to closed.

AI Returns and Warranty handles device returns, repairs and loaner swaps on your rules. Eligibility follows the return and warranty terms you set, instructions and labels are e-mailed on approval, repair quotes go out for approval with a payment link, and every return moves through a visible pipeline from pending to closed, with status on the account record.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“Unopened consumables can come back within 30 days; anything opened or tied to a complaint needs approval.”

Lisa“Done: unopened consumables within 30 days get a return label automatically; opened items and complaint-related returns wait for approval.”

Any setting, in any module · applied only on your yes

How MedTech use it

A distributor returns unopened catheters for a clinic; the AI checks your return window and e-mails the label once approved.

A hospital sends a damaged handpiece for repair; the repair quote is e-mailed for approval and the pipeline shows work in progress.

A device returned after a complaint is flagged so quality receives it for investigation instead of the normal repair line.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

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Questions & answers

AI Returns & Warranty for MedTech: questions & answers

Can an AI process medical device returns?

Yes, on your rules. Eligibility follows the return window and condition terms you set for each product line, the instructions and label are e-mailed on approval, and the tracking number is sent as typed. Anything outside your rules, such as an opened sterile item, waits for a person.

How are returns linked to complaints handled?

They are flagged for quality. When a returned device is part of a complaint intake, the return follows your complaint procedure, so the device reaches the people investigating it rather than the standard repair bench.

Can customers see where their repair stands?

Yes. Each return moves from pending to arriving, work in progress, awaiting payment, paid, shipped and closed, and the status stays on the account record. Biomed can ask by phone or chat and hear the current step.

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