ZANUS FRONT OFFICE FOR MEDTECH — ACCOUNT RECORDS
The AI account record that updates itself — and works the next step.
Every call, chat, email, form and booking lands on the account’s front-office record: which hospital or dealer, who in purchasing, in the OR, in biomed, what they asked, what was quoted, which set was reserved, which complaint was filed and where it went. The AI fills it in from the conversations it had — nobody types notes after a call in the parking lot. Not your ERP: the conversation record, next to your systems of record.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Contacts & Leads menu: end customers, companies, resellers, import review — one record per human, every touch attached.
What it does
Facility, department, role, preferred language, products in use, contract tier, open quotes, service requests, complaints filed — written by the AI as it talks.
The buyer, the coordinator who schedules cases, the engineer who calls when it is down, the distributor who resells, the patient who uses it at home — linked, so the desk sees the whole account.
Which accounts see contract prices, which products need a specialist, who is covered by which distributor, the complaint-intake checklist — the AI follows them in every conversation.
Inside the CRM — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
End customers, companies, resellers — three tabs, one truth
Contacts & Leads keeps end customers, the companies they belong to and your reseller network in one menu. A company card shows every stakeholder, the combined timeline and the health score; a reseller card shows their leads, approvals and web code.
- Contact → company → buying committee, mapped by the AI
- Health score 0–100 with the WHY on every record
- Reseller applications, approvals and their own lead flow
Qualification: the rules are yours, the work is the AI’s
Set what a qualified lead means for YOUR business: minimum budget, decision timeline, the fit questions the AI must ask, whether free-mail addresses count, which competitors’ employees to filter out. The AI asks in the conversation, scores the answers, and routes: qualified → demo or booking; unqualified → polite close; unsure → NEEDS HUMAN.
- Rules per department or funnel
- Competitor domains and free-mail screening built in
- Every score explained by the answers that produced it
Import review: old lists become live records
Trade-show badges, purchased lists, exports from a retired CRM — import them, review the AI’s matching (duplicates merged, companies recognized, junk flagged), then let the funnels work them.
- Duplicate detection and company matching
- Junk and competitor rows flagged before they pollute your base
- Hands the clean list to Marketing funnels
Available on its own — or inside a solution
Questions, answered
Does this replace our ERP or complaint-handling system?
No. It is the front-office layer: conversations, bookings, quotes, requests and complaint intakes. Orders stay in your ERP, complaint files stay in your quality system; Connectors write contacts, bookings and intakes back.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own device business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
← Previous: Web & Leads · Sharing with a colleague? 📄 Get the PDF · ✉️ Email this page ·