AI Assist on calls for MedTech. Catalog answers on screen while your agent talks.
AI Assist on calls listens while your customer-service agent or rep is on the phone and suggests answers from your approved documents on their screen: the compatible catheter sizes in the catalog, the contract tier for that account, the loaner policy, the complaint-intake fields to ask for. It never speaks to the hospital or patient on the line; your agent stays the voice.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“When a caller mentions a malfunction, show the complaint-intake checklist on the agent's screen.”
Lisa“Done: any mention of a malfunction now brings up the complaint-intake checklist on the agent's screen during the call.”
Any setting, in any module · applied only on your yes
How MedTech use it
A new agent hears a buyer ask about a substitute for a backordered item; the approved substitution list appears on screen.
When a caller describes a device failure, the screen reminds the agent of every complaint-intake field your procedure requires.
A rep on a call with a dealer sees the current tier price for that dealer without leaving the conversation.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for MedTech: questions & answers
Does AI Assist talk to the hospital caller?
No. It only shows suggestions on your agent's screen; the caller hears your team throughout. The agent decides what to say, using the suggestions or not.
Where do the on-screen suggestions come from?
From your approved documents: catalog, contract price lists, instructions for use, service procedures and complaint-intake rules. When no approved document covers a question, the agent sees nothing invented and can route the call.
Can on-screen help cover clinical questions?
It can show the routing rule, not a clinical answer. When a buyer asks which size suits a patient, the suggestion reminds the agent to transfer the call to the clinical specialist.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for MedTech ›
Answers & books
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Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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