Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for MedTech. Your customer-service desk works one queue in the browser.

AI Call Desk gives your customer-service and inside-sales team a work queue prepared by Front Office and a phone in the browser that calls from your company number. Each entry says who to call and why: the hospital whose backorder shipped, the dealer waiting on a price list. Each call lands transcribed on the hospital's account, and two dictated lines after it schedule the follow-up for the order desk.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every callback about backorders in the order desk queue, oldest first.”

Lisa“Done: backorder callbacks now land in the order desk queue, oldest first, each with the conversation that created it.”

Any setting, in any module · applied only on your yes

How MedTech use it

During a field action, the field-action team calls affected accounts from one queue, each entry showing the earlier conversation.

A rep in a hospital parking lot calls a surgeon's office from the browser phone, and the call shows under your company number.

After a call about a disputed invoice, the agent dictates two lines and the AI schedules the billing follow-up.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for MedTech: questions & answers

Can our customer-service reps call hospitals from a browser phone?

Yes. The browser phone calls from your company number, so hospitals see your company, not a rep's cell. Each call to purchasing or biomed is transcribed into the account story while it runs.

Who fills the call queue for the desk?

Front Office does. Backorder callbacks, capital quotes waiting on purchasing and evaluation follow-ups land in the queue with the reason and the conversation behind them, so the order desk starts calling instead of searching the ERP.

Can the desk get live help on difficult calls?

Yes, with AI Assist on calls added on top. While your agent talks to a buyer or biomed, catalog and contract suggestions appear on screen, and the AI stays silent on the line.

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