ZANUS FRONT OFFICE FOR MEDTECH & MEDICAL DEVICES
Next-generation AI for MedTech & Medical Devices. Try it free on your own device business. No credit card.
Every order call answered. Every case covered. Every complaint filed complete, the moment it is said. ZANUS AI Front Office for MedTech is the AI customer-service desk, order desk and follow-up desk for device manufacturers, diagnostics companies, DME/HME suppliers and the distributors who resell them. It answers hospital purchasing, OR coordinators, biomed, labs, dealers and home-device patients on phone, website chat, email and web forms — order status, backorders, lot and expiry, contract price, instructions for use as written — books case coverage, loaners and service visits, sends the quote from your price lists, works resupply and renewals, and captures any complaint or adverse event complete and routes it to quality at once. Clinical questions go to your specialists. Grounded only in the documents you approve: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your customer-service desk and your reps’ phones do today.
The same 31 menus, read through a device company’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the territory grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s order calls, equipment-down requests, case bookings and complaints filed — and which accounts need a person today.
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AI PhoneAnswers every customer-service and technical-support call 24/7 — order status, backorders, case coverage, service requests — and transfers clinical or complaint calls to your people with the context whispered in.
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AI Chat & VoiceWebsite and portal chat that answers availability, lead times, contract price and setup steps from your approved documents — and books the evaluation or service visit in the conversation.
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AI AvatarA lifelike face that greets clinicians and home-device patients on your site, walks a new user through setup from the approved instructions, in 40 languages.
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AI DemoInteractive device explainers: what the system does, how a set is assembled, how a home device is set up and cleaned — narrated by AI from your approved content, any hour.
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Inquiries & ReferralsEvaluation requests, in-service requests, distributor applications and DME referrals worked in minutes — acknowledged, completed, booked, the referral source kept informed.
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Account RecordsThe front-office account record: purchasing, OR, biomed and the distributor on one timeline with every call, order question, quote and complaint. Not your ERP — the conversation record.
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AI E-mailPurchase orders acknowledged, order-status and lot questions answered from your approved information, complaints and clinical questions routed to the right person with a draft ready.
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Quotes & Contract PricesQuotes from your contract and tier price lists — consumables, service contracts, capital configurations by your rules — sent as a clean document, approved by your chain, chased until purchasing decides.
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Resupply & Follow-upOrder and delivery updates, resupply on the eligibility cycle, service-contract and warranty renewals, expiring consigned stock, evaluation follow-ups — on schedule, stopped when a person should call.
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Case & Service BookingCase coverage, loaner sets, in-services, preventive maintenance, technician visits and DME deliveries booked in the right calendar — changed at 6 AM without a text-message chain.
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Service-Desk TrainingCustomer-service, inside-sales and dispatch staff trained on your product families, contract rules and complaint-intake procedure — new hires on the line in days.
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Service & ComplaintsEquipment-down requests, returns, loaner swaps and product complaints filed as tracked cases, complaints routed to quality immediately — nights and weekends included.
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Demand ForecastCase volume, service demand and quote acceptance forecast from real conversations and bookings — recall-week and quarter-end peaks visible, always with the WHY.
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Accounts & DistributorsHospitals, IDNs, labs, surgery centers, distributors and referral sources mapped as accounts — who orders, who asks, which account is going quiet before the standing order stops.
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Add AI to what you haveConnect the ERP, order-management, service-management and complaint systems you already run — the AI does the front-office work, and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your distributor portal during a recall week costs a capped, known amount — customers see courtesy.
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What happens to every inquiry — in your device business
A biomed call at 6 AM, a purchase order by email, an OR coordinator on chat, a patient whose device is beeping, a dealer asking for lead times — day or night, in any of 40 languages.
Order status, backorders, lot and expiry, contract price, lead times, setup steps from the approved instructions, the approved field-action wording — from your approved documents only. No source, no claim.
Which account, which product family, order or service or complaint, how urgent, which team — order desk, technical support, field service, quality, billing, clinical specialist — your routing rules applied in the conversation.
Book the case coverage or the technician, reserve the loaner, send the quote from your price list, file the service request, capture the complaint complete and route it to quality, transfer the clinical question with the context whispered in.
Delivery and status updates, the evaluation left undecided, the open quote, the resupply due, the service contract expiring, the referral source waiting for confirmation — on schedule, until done, stopped when a person should call.
Every touch on the account’s front-office record. Every morning a briefing: what was handled overnight, which complaints were filed, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Anything clinical, any complaint or adverse event, anything outside your approved documents goes to your people at once; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Dr. Kim, this is Veridian Medical Devices: the scheduled maintenance for your unit is confirmed for Monday at 8.”
- “Hi Lisa, this is Veridian Medical Devices calling about your consumables order, due for renewal. Shall I place the usual quantity, or would you like to adjust?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a device business names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give clinical guidance or troubleshoot devices on its own?
No. It answers from the documents your company approves — catalog, availability, contract prices, instructions for use and setup guides read as written, service procedures, field-action notices. It does not advise which size or configuration a patient needs, does not interpret readings, and does not improvise troubleshooting: a clinical question is transferred to your clinical specialist or the treating clinician, a device fault beyond the approved guide goes to technical support, and any mention of a malfunction, injury or adverse event is captured complete and routed to quality immediately. The AI never judges reportability or cause. No source, no claim.
What happens to customer, patient and complaint information?
Your Front Office runs on a private data-processing environment dedicated to your company; your information never trains public models and is never shared. Complaint intakes, account records and transcripts stay yours and flow to your quality and ERP systems through Connectors. Organizations whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our ERP, order-management or complaint-handling system?
No. It sits in front of them: the AI answers, books, quotes and captures, then writes orders questions, bookings, contacts and complaint intakes back through Connectors — native calendar sync, webhooks and API. Your ERP stays the order record, your complaint system stays the quality record; the phone stops ringing on the rep’s cell.
Try it free on your own device business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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