AI Front Office for MedTech. An AI medical device call center on your own number.
Zanus AI is a medical device call center run by AI on your own number, answering order, service, technical support and sales calls, chat, mail and forms day and night. Hospitals, medical practices, labs and distributors get answers from your approved documents, service visits are booked, and every complaint goes to your quality team, with no outsourced agents in between.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“Put any call about a fault, an injury or an adverse event straight through to quality.”
Lisa“I'm routing every call that mentions a fault, an injury or an adverse event to Quality, with the reason announced first. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for MedTech
- Hospital purchasing chasing a purchase order, a backorder or a substitute
- Biomed engineers booking preventive maintenance, a calibration or an installation
- Lab managers asking which reagent or consumable fits their analyzer
- Surgery center coordinators needing a loaner set and a rep for a case
- Distributors and dealers checking lead times, prices and their own orders
- Clinicians reporting a fault or a patient event that quality must hear
What it answers
What an AI medical device call center answers
One AI contact center answers every door that hospitals, labs and other healthcare organizations or your dealers use, on your own numbers, and stops where your specialists decide.
Order and backorder calls
With your catalog connected, AI Phone tells purchasing where an order stands, e-mails the tracking with the carrier's page and drafts a quote from your list that waits for your yes.
Maintenance and installation requests
Biomed asks for preventive maintenance, a calibration or an installation; the request becomes a ticket with the device and its serial number, or a visit booked with a technician who covers that postal code.
Website chat on product pages
AI Webchat answers clinicians and buyers by text or voice from your catalog and approved pages, shows the real product picture when asked and books an evaluation without leaving the conversation.
Orders and service inboxes
AI E-mail reads what reaches your orders and service addresses, sorts each mail to its desk and drafts the reply from your documents; a mailed purchase order opens a case on Orders & quotes by itself.
Forms that answer at once
AI Web Forms replies to an evaluation request, a quote request or a distributor application on the spot, checks the address is real and creates the contact on the hospital's company record.
Every account on one record
AI CRM groups the buyer, the biomed engineer and the lab director of one hospital under its company, with every call, mail, quote and ticket, so the next colleague reads what was already said and the customer experience does not depend on who picks up.
A day on the lines
The moments a medical device support call center is stretched
Most of these moments fall before eight, after five or during peak weeks, when phone calls reach the order desk faster than anyone can answer them.
Six in the morning
A lab wants its analyzer's scheduled calibration moved before the first run, and the service desk opens at eight. The line answers on the first ring, books the earliest technician slot and leaves the details for the coordinator.
A case on Thursday
An OR coordinator needs an instrument set and the territory rep for a Thursday case. The AI checks which loaner set is free that day, holds it under her name and books the rep while she is still on the call.
Backorder week
A supplier delay leaves a consumable short, and the call volume jumps as every hospital buyer calls about it. Each one hears the availability statement you wrote and the substitute your catalog lists, and is kept on record for the follow-up when stock lands.
A fault mentioned in passing
A clinic nurse calling about an invoice mentions that a pump alarmed during a procedure. Your rule ends the routine call there and puts her through to quality, with the reason announced before your colleague picks up.
After the congress
Clinicians and buyers met at a trade congress write in by the dozen. Each gets an answer from your approved documents in their own language, and the follow-up keeps running until they reply.
A dealer abroad at your midnight
A distributor in another time zone asks for lead times and a price list while your office sleeps. He is answered in his language, and his quote request is waiting, priced from your list, when inside sales arrives.
Real screens
The medical device call center on real screens
Every screen below shows demo data, not a device company's accounts; read each one for what it does for a hospital caller.
Compared
An AI call center for medical device companies, compared
Buyers of outsourced medical device call center services weigh what outsourced call centers provide against their own desk; here is how an AI on your own number compares with both, and with voicemail.
| What a device company needs | A person at the desk | An outsourced call center service | Voicemail | Zanus AI |
|---|---|---|---|---|
| Calls before eight and after five | Unanswered until someone arrives | Answered by agents on shift | Heard the next working day | Answered on the first ring: every hour of the year, in the caller's language |
| Where the answers come from | What the person remembers of the catalog | A script the service was given | Nothing is answered | Your approved documents only: and a person offered when no document covers it |
| A fault or patient event reported | Passed on when someone is free | Taken down and forwarded later | Left on a recording | Put through to quality: or written down for quality at once, in the caller's words |
| Service visits and evaluations | Booked from a shared calendar by hand | A message for someone to call back | A call back days later | Booked into a free slot: with the right technician or specialist, confirmed at once |
| A record of every call | Notes when there is time | Notes in the service's own system | An audio file to replay | Transcript and summary: on the hospital's account, next to its quotes and tickets |
What goes to a person
Where the AI stops and your clinical and quality people take over
Approved documents only
Answers come from your catalog, your instructions for use, your service procedures and the rules you wrote. When none of them covers a question, the AI says so and offers a person instead of guessing.
No clinical advice
Which device suits a patient, a size for a procedure, how to read a result or what to do about a symptom: the AI answers none of these. Your clinical specialist takes those questions.
Complaints to quality
A fault, a patient injury or an adverse event reported on any channel is put through to your quality team or written down for them at once. The AI does not assess it, troubleshoot it or open a return.
No regulatory statements
The AI makes no statement about a device's clearance, a recall decision or what must be reported. Those questions are routed to the people your rules name, with the caller's words kept on the record.
Prices by your rules
Every price is read from your list by code, a dealer's discount is applied by rule, and nothing priced reaches a hospital before your yes. Anyone else asking for a discount is told the list holds.
Hand-overs announced
Orders, service, sales and quality each choose AI only, AI first or your people first. Before a colleague picks up, the AI says who is calling, from which account and about what.
Set-up
Set up your medical device call center in 2 minutes
Forward your lines
Keep the order, service and sales numbers your customers already dial. Forward them to the Front Office and the AI answers from that moment, with no porting and no hardware to install.
Give Lisa your documents
Lisa reads your website, then takes your catalog, instructions for use and service procedures, and shows what the AI will answer from before a single hospital caller hears it.
Write the hand-over rules
Tell Lisa who takes clinical questions, who receives complaints, which departments the AI may answer alone and when each person can be reached. She reads every rule back before and after.
Run it on your own lines
Try it free for 7 days with no credit card at your real call volumes, then read how each order call, service request and chat was handled, with its transcript beside it.
Questions & answers
Questions device makers ask about an AI medical device call center
What does an AI receptionist for medical device companies do?
It answers the lines, chat, inbox and forms of a device maker or distributor like a trained front desk that knows your catalog. Hospital buyers, biomed engineers, lab managers and dealers are answered from your approved documents, routed by reason and language, booked into the right calendar, and every conversation lands on the record of the healthcare organization or dealer, with a transcript and a summary.
Can the AI give clinical advice or recommend a device for a patient?
No. It answers only from the documents you approved, such as the catalog, the instructions for use and your service procedures. Which device or size suits a patient, how to read a result and what to do about a symptom go to your clinical specialist, with the caller's question written down first.
What happens when a caller reports a device fault or a patient injury?
The AI stops handling the request. Your rule puts the call through to your quality team, telling them who is calling and why before it connects, or writes the report down at once for quality in the caller's own words. It never judges the event, never troubleshoots it and never turns it into a plain return.
Does it replace our customer service team?
No. It takes the first ring, the after-hours calls, the routine questions and the administrative tasks of logging each one, so your order desk, service coordinators and inside sales spend their day on the calls that need them. Each department chooses AI only, AI first or your people first, and transfers ring your own people on the computer, the phone app or their mobile.
Can hospitals and distributors reach us outside business hours?
Yes. The line answers around the clock on the first ring, so a biomed engineer calling at six in the morning or a dealer in another time zone never reaches voicemail or an answering service that only takes a message. Outside your hours you choose full AI service, take-a-message only or voicemail, and the morning briefing lists what came in overnight.
Which languages does the AI answer in?
The caller's own. A clinic manager who opens in Spanish or a distributor who writes in German is answered in that language for the whole conversation, across 40 languages, from the same approved documents your English-speaking callers hear, and the record keeps every word for your team.
Will it quote prices to hospitals and dealers?
It reads prices from your own list by code, never from memory, and a quote waits for your yes before it reaches the hospital. A verified dealer who asks for his discount gets a revision at your list minus his share, also waiting for your yes. Tender and capital pricing stay with your sales team.
How do maintenance and installation requests reach our engineers?
A call, chat, e-mail or form opens a ticket with the hospital, the device, its serial number and what the caller asked, for the department you chose. Your engineers see only their own departments' tickets, the caller is told when to expect the reply, and a ticket that goes over your promise is marked.
Can it book preventive maintenance visits and product evaluations?
Yes. AI Booking does the appointment scheduling for those visits: it offers only the free times of the right technician or specialist, keeps the postal codes you serve and the travel time between visits, and sends the confirmation at once. An address outside your area becomes a callback for your coordinator, never a booking.
Is this an outsourced medical device call center?
No. It is call center software with no outsourced agents reading a script: the AI answers on the numbers your customers already dial, as a team of AI departments for orders, service, technical support and sales, each with its own voice, and your own people, quality among them, take only the calls you route to them.
How is this different from medical call centers for clinics?
A medical call center or healthcare contact center for a practice books patients and answers their questions. A device maker's lines carry other calls: purchase orders, backorders, service visits, calibrations, dealer prices and fault reports for quality. Zanus AI answers those for companies selling to the healthcare industry, from your catalog and procedures.
How much does an AI call center cost for a device company?
The Front Office is priced per company, never per seat, so your order desk, service team and reps share one subscription and add modules when they need them. The plans are on the pricing page, and you can run it on your own lines for 7 days with no credit card.
Do we have to change our phone system or our numbers?
No. Forward the numbers hospitals and dealers already dial to the Front Office and calls are answered from that moment, with no porting and nothing to install. Moving an existing service number in is arranged with your carrier, or you simply take a new local number for the hotline.
How long does it take to set up for a device business?
Your first line answers in 2 minutes. Lisa reads your website, then asks about your departments, product families, service hours and who receives complaints, and shows each change before and after, so nothing reaches a hospital caller without your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.