Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for MedTech. Help desk for medical device companies, with quality first.

AI Tickets is a help desk for medical device companies: every call, chat, e-mail and web form becomes a ticket with the whole conversation on it, and the AI answers order, shipping and documentation questions from your knowledge base when it is sure enough. A reported fault, patient injury or adverse event goes to your quality people, never answered by the AI.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Held for a person

Held for a person

A held ticket shows who the hospital contact is, the full conversation, what the AI found and what it lacks, next to the reply box.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Set the Quality department so only a person answers, within 2 working hours.”

Lisa“I'm setting Quality to one person answering, with a promise of 2 working hours; the AI never sends there. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How MedTech use it

A clinic asks by mail for the user manual of a patient monitor; the AI answers with the approved document from your knowledge.

A caller reports that an infusion pump alarmed during use; the ticket lands in Quality, set to a person only, marked Urgent.

A lab writes again about the same service visit; with service request tracking for medical devices, the message lands on the ticket it opened, never a duplicate.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Rules per department

Customer support tickets for medical equipment, a rule per department

Orders and documents

Order, shipping, manual and documentation questions are answered by the AI from your knowledge base when its score passes the threshold you set.

Quality, a person only

Fault reports, patient injuries and adverse events go to a Quality department where only a person answers, with the customer's own words kept.

The customer identified

The contact, their hospital, their reference, the product they named and their earlier tickets show before anyone reads a word.

Priority and notes

Normal, High or Urgent on each ticket, a selector to hand it to a colleague, and internal notes the customer never sees.

Questions & answers

AI Tickets for MedTech: questions & answers

Can AI answer medical device support tickets?

Yes, when it is sure enough and the department allows it. Per department you choose the AI alone, the AI proposing and a person sending, or one person; below the score you set, a ticket waits in Manual review with nothing guessed.

What happens to a complaint about a device?

Set your Quality department so a person answers. The AI reads the department and the priority from the customer's words, keeps their report and the transcript on the ticket, and never answers it, troubleshoots it or turns it into a return.

Does support ticketing for medical distributors cover every channel?

AI Phone, AI Webchat, AI E-mail and AI Web Forms each open tickets in the same list, marked with their channel, and + New ticket covers a customer who called a rep's mobile: type or dictate what was said.

Does the customer know when to expect a reply?

Yes. Each department carries a reply-time promise, 4 working hours by default; the AI tells the customer at the open and the confirmation e-mail says it too. Any ticket that runs past the promise is flagged in the list, and whoever holds it is alerted.

Does the AI help desk for medtech learn from our answers?

Yes, under your review. After a person answers, the page asks whether the answer was for this customer only or for the knowledge, and an answer sent to the knowledge waits in Auto-Retraining until you accept it.

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