ZANUS FRONT OFFICE FOR MEDTECH — SERVICE & COMPLAINTS

Service requests that file themselves — and complaints that reach quality the moment they are said.

An analyzer down at 9 PM, a pump alarming at a patient’s home, a loaner set that must go back, a distributor returning stock for a clinic, a surgeon’s office describing a component that failed during a case: the AI identifies the account, files the case with everything it needs, routes it — technical support, field service, logistics, quality — and keeps the reporter informed until it is closed. Any malfunction, injury or adverse event is a complaint intake, routed to quality immediately.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Account, product, lot or serial, date, what happened, whether a patient was involved, whether the device is available for return — captured in the conversation, no callback to ask again.

Routed by your rules

Equipment down to field service with the loaner offered, returns to logistics with the authorization and label, complaints to quality with the intake pre-filled — with the transcript.

Status updates sent

The lab hears when the technician is booked, the dealer when the return is received, the reporter when quality has the complaint — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own device business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide if a complaint is reportable, or approve a return?

Never. It captures, routes and informs. Reportability, investigation and root cause belong to your quality team; return eligibility follows the rules you set, and anything outside them waits for a person. The AI makes sure the intake arrives complete and the reporter is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own device business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯