Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for MedTech. An email responder for medical device companies.

AI E-mail is an email responder for medical device companies that reads every message to your orders, service and sales addresses, attaches it to the hospital or dealer, sorts it to the right desk and writes the reply from your approved documents. Each department decides whether Lisa sends alone or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Needs you

Email responder for medical device companies: mail that needs a person, across every desk, real Zanus AI screen

Needs you

Across the orders, service and quality desks, one list holds the mail that needs a decision, each with Lisa's suggestion and a Do it button.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“On the Quality desk, a person writes every reply; Lisa never answers there.”

Lisa“I'm setting the Quality desk to a person writes and Lisa never does, while Orders stays on Lisa writes, a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How MedTech use it

A hospital mails a purchase order at 7 PM; a case opens on Orders & quotes by itself and the buyer's next mail lands on it.

A lab writes in German asking which control lot ships next; Lisa drafts the reply in German from your documents for the desk to approve.

A clinic writes that a stapler misfired in theatre; the mail goes to the Quality desk, where a person writes every reply.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Desk by desk

Order inbox automation for medical distributors and device makers

One desk per department

Orders, service, sales and quality each get their own address, colour and count of open conversations, a shared inbox for medtech order desks where each colleague sees who holds which mail, and every mail lands on the hospital's or dealer's contact.

Drafts ready to send

For most mail the answer waits in Ready to send, written from your catalog and procedures, and Send and next opens the following one.

Needs you, and only that

Mail that needs a person's decision gathers in Needs you across desks and mailboxes, each with Lisa's proposal and a Do it button beside it.

Guards that hold

A muddled reply gets a single polite question, and after that a person takes over. The AI never cancels a hospital order or changes a delivery address on its own.

Who answers

Customer service email for medical device companies, by your rules

Lisa answers and sends

For routine desks such as order acknowledgements and lead time questions, once you have read her answers for a week and trust them.

Lisa writes, a person approves

The default setting: the draft waits in a yellow box, and nothing leaves until someone on the desk presses send.

A person writes

For the Quality desk or any desk you choose, Lisa never drafts, and every reply is written by your own team.

Questions & answers

AI E-mail for MedTech: questions & answers

Can AI answer a medical device company's order inbox?

Yes. Every mail to your orders address lands on its desk with an answer already drafted from your documents. You read it, change a word if needed and send; or, once you trust a desk's answers, let Lisa answer and send there by herself.

How does purchase order email processing for medical suppliers work?

A PO number in the subject or a purchase order attached opens a case on Orders & quotes by itself, and the buyer's next mail lands on the same case. The mail stays on the desk with a chip, so the order desk sees both.

How are complaints sent by e-mail handled?

Sort them to a Quality desk set so that a person writes every reply and Lisa never does. The mail arrives there with the hospital's contact and history, and nothing is sent until someone in quality decides.

Can it reply to distributors in their own language?

Yes. A mail in another language is read to you in yours with its numbers and dates checked, and the reply goes out in the dealer's language. Write in English and the translation goes beside your text.

Do replies leave from our own addresses?

Yes. Each desk has its own address, and mail you send from your own connected mailbox goes out as your address and lands in its Sent folder, with your signature and the company footer under it.

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