ZANUS FRONT OFFICE FOR MEDTECH — SERVICE-DESK TRAINING
Service-desk staff trained on your products and procedures — on the line in days.
The same approved documents that answer customers train your team: product families and compatible consumables, contract and tier rules, what to say about lead times and backorders, the complaint-intake checklist and the words that must trigger it, how to route a clinical question. New hires on the desk practice real calls with the AI before their first live shift, and a team assistant answers staff questions all day — including internal pages customers never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the hard calls — the surgeon reporting a malfunction, the purchasing manager disputing a backorder, the patient in distress at night — with the AI playing the caller.
Internal escalation rules, dealer margins, which specialist covers which product, how to look up a lot — answered on the rep’s phone, never surfaced on public channels.
Update a price list, a field-action notice or an instructions-for-use revision once; the phone, the chat and the training answer the new way the same day.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real customers
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does this train reps and technicians too?
It trains anyone on the knowledge you load — customer service, inside sales, dispatch, reps on product and contract rules, technicians on internal procedures if you choose. Clinical and technical training content is yours to add; the AI only teaches what you approve.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own device business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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