Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for MedTech. An AI knowledge base for medical device companies, approved first.

AI Knowledge is the AI knowledge base for medical device companies that every channel answers from: your website, your approved documents, your rules and your catalog in one tree. A question it cannot answer is never guessed; Lisa says she needs to verify and come back, and the question waits for your team to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Must-ask rules

AI knowledge base for medical device companies: serial number and firmware asked first, real Zanus AI screen

Must-ask rules

A script for what to say after a ticket, and a rule that asks for the serial number and the firmware version before a ticket is opened.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never say a device is right for a patient.”

Lisa“I'm adding a NEVER rule on every channel, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How MedTech use it

Add a rule that the AI never gives clinical advice, and the phone, the chat, the e-mail and the avatar all keep it.

Before a support ticket opens, the AI asks for the serial number and the firmware version, as your must-ask rule says.

An outdated product page is unticked in the website scan and dropped from chat, voice, demos and e-mail at once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Approved first

Approved answers for medical device support on every channel

Never and always

One table holds the never-say rules for medical device AI, what it always says, its scripts, procedures and the questions to ask first, each with its scope and channels.

Prices from the catalog

Prices, part numbers and stock are recited as they stand in the catalog, and a price that is not in the list stays off every channel.

Your website, read daily

A new product page joins the product knowledge base for medtech with its pictures and videos, an edited page is read again, and a page removed from your site is retired.

An honest no-answer line

When the knowledge has nothing, she says so in your words, such as a promise to check with your engineering team and come back.

Questions & answers

AI Knowledge for MedTech: questions & answers

What does a knowledge base for medical equipment customer service do when the answer is missing?

It never guesses. The claim guard holds back a sentence your knowledge does not support, Lisa says she needs to verify and come back, and the question lands under Q&A and gaps for you to answer once.

Can we keep the AI to approved product wording?

Yes. She builds answers only from passages of your knowledge: your written answers and rule corrections rank first, then company documents, then website pages, and nothing goes live before you press APPROVE & DEPLOY.

How do we know the rules still hold?

Every rule has a test question listing words the answer must include and words it must never include. The tests run each night and show green or red, and Run now repeats any test at once.

What if two rules contradict each other?

They are shown side by side with the reason. Change one of them, or keep both and choose the winner, so the AI never has to decide alone.

Does the knowledge learn personal data from calls?

No. No automation ever learns personal data from a conversation, and any term on your never-learn list is kept out. Proposed changes from calls wait for your yes, at most 20 a day.

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