Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for MedTech. Voice AI for medical device support hotlines.

AI Phone is voice AI for medical device support hotlines that answers your order, service and sales lines on the first ring, day and night, in the caller's language. It answers from your approved documents, books maintenance visits, takes messages with the callback number read back, and puts every reported fault or patient event straight through to quality.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Today's calls

Voice AI for medical device support hotlines: the day's calls with who handled each and how it ended, real Zanus AI screen

Today's calls

Each row shows who called the hotline, whether the AI or a colleague handled it, how long it took and how it ended, day and night.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Put any call about a fault, an injury or an adverse event straight through to quality.”

Lisa“I'm routing every call that mentions a fault, an injury or an adverse event to Quality, with the reason announced first. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How MedTech use it

At 6 AM a lab manager calls to move Tuesday's calibration; the AI books the next free technician slot and confirms it by e-mail.

A surgery center buyer asks where a shipment of trocars stands; the AI finds the order and e-mails the tracking with the carrier's page.

A caller mentions a patient was hurt when a bed rail gave way; the AI stops and puts her through to quality at once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What voice AI for medical device support hotlines does on each call

Answers from your documents

Catalog numbers, compatible accessories, set-up steps from the instructions for use, hours and holidays: the AI searches your approved knowledge by meaning and says plainly when nothing covers the question.

Routes by reason and language

Orders, service, sales and quality each get their own department. A caller who asks in Portuguese for a service visit lands with service, in Portuguese, without a phone menu.

Messages that reach the right desk

When a coordinator is busy, the AI takes the message, reads the callback number back digit by digit and files it for that person, even if the caller hangs up on the last word.

Every call on the account

Each call is written with its transcript, summary and outcome, so the next colleague opens the hospital's record and reads what was asked before calling back.

Set-up

Set up your medical device support hotline in 2 minutes

Forward the hotline

Point the support, order and sales numbers at the Front Office. Calls are answered from the next ring, and you hear the AI answer before you decide anything.

Name your departments

Tell Lisa who handles orders, service, sales and quality, their hours and their languages, and she shows the change before and after.

Write the quality rule

Say which words send a call to quality at once, such as a fault, an injury or an adverse event, and Lisa reads the rule back for your yes.

Listen to a week of calls

Run it for 7 days free with no credit card and read the report of every hotline call it answered when the week ends.

Questions & answers

AI Phone for MedTech: questions & answers

Can AI answer a medical device support hotline?

Yes. AI Phone picks up the hotline on the first ring, around the clock, and answers in the caller's own words from your catalog, instructions for use and service procedures. When no document covers the question it says so and offers a person, and every call is saved with its transcript and summary on the account.

What does the AI do when a caller reports a fault?

It treats the call as a complaint for quality, not as a support question. Your rule transfers the caller to quality, telling your colleague who is calling and why before the call connects, or takes the report as a message for quality with the callback number read back digit by digit.

Does AI Phone give after-hours answering for medical equipment suppliers and their service teams?

Outside your hours you choose full AI service, take-a-message only or voicemail for each line. With AI Booking added, a biomed engineer calling at night can still book a maintenance slot, or leave a message for the coordinator, and the morning briefing lists what came in overnight.

Do we keep our current hotline numbers?

Yes. Forward the hotline and the order line to the Front Office and the AI answers from that moment, with no porting and no new phone system. Transfers ring your own people on the computer, the phone app on their smartphone or their mobile number, in the order each one chooses.

How much does an answering service for a device company cost?

AI Phone is priced per company, never per seat, so your order desk, service coordinators and reps share one subscription. The current plans are on the pricing page, and a 7-day free trial with no credit card runs on your own hotline.

Does it work as AI call answering for medical distributors as well as makers?

Yes. A distributor's order, service and sales lines are answered the same way as a maker's: from your catalog and documents, routed by reason and language, with every fault report put through to the people your rule names and every call written on the account.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for MedTech ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.