ZANUS FRONT OFFICE FOR MEDTECH — AI PHONE
Every customer call answered. From the first ring, 24/7 — not on the rep’s cell.
The AI answers on your menu, in your chosen voices, in up to 40 languages — the 6 AM biomed call, the OR coordinator before the first case, the dealer three time zones away, the patient whose pump alarms at night. It gives order status, backorders, lot and expiry, lead times and contract price from your approved information, books case coverage and technician visits, files the service request, and recognizes a complaint or adverse event and captures it complete before routing it to quality. Clinical questions transfer to your specialists with the context whispered in. Hang-ups become call-back lists the AI works itself.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
The lab manager gets a service request filed, the loaner offered and the technician booked by your rules — not a voicemail before the first run.
Account, product, order or serial, outcome, transcript and summary. Purchasing never repeats the PO number to service and then to the rep; the transfer arrives with the story.
“By the way, the connector cracked during the case” — recognized, intake captured complete, routed to quality at once, the caller told what happens next.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Dr. Kim, this is Veridian Medical Devices: the scheduled maintenance for your unit is confirmed for Monday at 8.”
- “Hi Lisa, this is Veridian Medical Devices calling about your consumables order, due for renewal. Shall I place the usual quantity, or would you like to adjust?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the customer can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the customer is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our phone numbers and our reps’ lines?
Yes. Your customer-service and technical-support numbers stay; calls route to the AI first, your desk first, or any mix by hour and by line — AI at night and on weekends, staff during hours with AI overflow when a recall week fills the queue. Reps can forward their cell to the company line after hours.
What happens with a clinical question or a complaint?
Your rules decide: a clinical question transfers to your clinical specialist or takes a message for the treating clinician; a device fault beyond the approved guide goes to technical support; any report of a malfunction, injury or adverse event is captured with the fields your complaint-handling procedure requires and routed to quality immediately. The AI never assesses reportability, never improvises a clinical answer, and reads approved emergency wording word for word.
Try it free on your own device business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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