Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for Tech Support. Returns checked on your rules, labels sent.

AI Returns and Warranty applies your eligibility rules, purchase date, serial range and contract, and e-mails the return instructions once approved. Each return moves through a pipeline you can see, from pending and arriving to repair, payment, shipping and closed. Out-of-warranty repairs get a quote with a payment link, and tracking numbers are sent as typed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“Approve returns automatically within twelve months of purchase; anything older needs my review.”

Lisa“Done: returns within twelve months of purchase are approved by rule and get instructions; older units wait for your review. Include a packing guide?”

Any setting, in any module · applied only on your yes

How Tech Support use it

A speaker that failed in month eleven passes the warranty rule, and the customer receives return instructions the same evening.

An out-of-warranty controller gets a repair quote by e-mail; the customer pays from the link and the repair starts.

A disputed claim on a water-damaged phone is held for the warranty team instead of being approved by rule.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

Works withAI Tickets AI Quoting AI Phone AI Chat

Questions & answers

AI Returns & Warranty for Tech Support: questions & answers

Can an AI process warranty returns?

Yes, on the rules you set. It applies your eligibility rules and e-mails the instructions once a return is approved. Claims outside the rules, a disputed cause of failure or a goodwill request go to your warranty team with the history on the record.

Can customers pay for out-of-warranty repairs online?

Yes. A repair quote is e-mailed for approval with a payment link, and the return moves to the next stage of the pipeline once it is paid.

Can customers track their return?

Yes. The status stays on the customer's record until the return is closed, and the tracking number is sent as your team typed it, never retyped by a model.

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