ZANUS FRONT OFFICE FOR TECH SUPPORT — TICKETS & RMA

Tickets that open themselves complete — nights and weekends included.

A device dead on arrival at 9 PM, a software fault after an update, a telecom line down, a controller throwing a fault code: when the documentation does not fix it, the AI opens the ticket with model, serial, version, error, steps tried and the transcript, routes it to the right queue or engineer by your rules, and for a return checks eligibility, issues the RMA and sends the label — then keeps the customer informed until closure.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Customer, product, serial, version, error text, photos requested, what was tried — captured in the conversation, no callback to ask again.

RMAs on your rules

Warranty checked by serial and purchase date, reseller entitlement respected, return label and packing instructions sent — automatically, or after one click.

Human queue, prioritized

Your engineers see only what needs a person, sorted by severity and contract level, with the transcript and the log attached.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide a warranty claim or close a case?

It applies the eligibility rules you set and files, routes and informs; a disputed claim, a goodwill decision or a case the customer says is not fixed goes to a person. A “no” to the closure check-in reopens the case automatically.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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