AI Tickets for Automotive OEMs. Customer case management for automakers, one case per ask
AI Tickets is customer case management for automakers: every owner call, brand-site chat, e-mail and web form becomes a case with the whole conversation on it and the owner identified. The AI answers from your knowledge when its score clears the bar you set, and holds the rest for owner relations, with nothing guessed.
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7 days free · per company, never per seat · nothing to install
One case
An owner's case: who he is, a link to every earlier contact, and the call, chat or mail in his own words.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Let a person answer every case on the safety desk.”
Lisa“On the safety desk a person will answer every case, and the AI will send nothing there. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Automotive OEMs use it
An owner calls twice about the same infotainment fault; the second ask lands on the case the first call opened.
For dealer escalation tracking, a complaint about a dealer's repair is set to Urgent and handed to owner relations, with an internal note for the regional team.
A charging question the knowledge covers is answered by e-mail at once, and the owner rates the answer under it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
How it works
Owner complaint ticketing across phone, chat, mail and forms
One list, every channel
Calls, chats, e-mails and forms open cases in the same list, each with its channel, its priority and the person who holds it.
The owner identified
His contact, his reference, the model he named and his earlier cases are on screen before anyone reads a word.
Answered or held
Above your bar the AI answers by e-mail or back in the chat; below it the case waits for owner relations, with nothing guessed.
Merged and noted
Two automotive customer support tickets about the same fault become one with both conversations kept, and internal notes stay hidden from the owner.
Set-up
Set up customer case management in 2 minutes
Your channels
Each channel you use, phone, chat, e-mail or forms, opens cases in the same list from the first day.
Your desks
Name the departments, such as owner relations, roadside follow-up and parts, and choose who answers on each.
Your promise
Set the reply-time promise and the signature per desk; the owner hears the promise when the case opens.
A week of cases
Run it on your own owner contacts for a free week, no credit card, and read every case it answered or held.
Questions & answers
AI Tickets for Automotive OEMs: questions & answers
Does every owner contact become a case?
Every request that needs a follow-up does: a call the AI could not close, a support mail, a chat or a form opens a case marked with its channel, and a second ask from the same conversation lands on the same case.
When does the AI answer a case by itself?
When its score from your knowledge reaches the bar you set for that department; below it the case waits in Manual review. Each desk chooses the AI alone, the AI proposing and a person sending, or a person.
How are safety complaints handled?
By people. Put them on a department where a person answers and mark them Urgent; the case carries the whole conversation and the owner's details, so nobody asks him to repeat himself.
Can owners know when they will hear back?
Yes. Each department has a reply-time promise, four working hours by default; the owner is told when the case opens, and a case past the promise is marked and its holder told.
Does a case teach the AI?
After a person answers, the page asks whether the answer was for this owner only or for the knowledge. Answers sent to the knowledge wait for review before the AI uses them.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Automotive OEMs ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.