ZANUS FRONT OFFICE FOR AUTOMOTIVE OEMS — OWNER & DEALER CASES

Cases that file themselves complete — routed to warranty, servicing or the dealer desk.

A recall inquiry at 9 PM, a goodwill request after an out-of-warranty failure, a complaint about a dealership, a lien-release request, a lessee who cannot make this month’s payment, a dealer asking why a claim was rejected or whether a contract funded: the AI identifies the driver or the dealer, files the case with everything your policy needs, routes it to the right team, and keeps the requester informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

VIN, mileage, dealer, dates, documents requested, the account in question, what exactly is asked — captured in the conversation, no callback to ask again.

Routed by your rules

Recalls to campaign support, coverage to warranty, hardship to a trained servicing agent, dealer complaints to owner relations, funding to the funding desk.

Status updates sent

The owner hears when the part arrived and goodwill was decided; the dealer hears when the claim was reviewed — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own brand7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A driver with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That driver stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide coverage, goodwill or a deferral?

Never. It files, routes and informs. Coverage, goodwill, eligibility for a deferral or a due-date change, fee waivers and any legal matter are decided by your people or your servicing system; the AI makes sure the request arrives complete and the requester is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own brand. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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