Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Automotive OEMs. A knowledge base for automotive customer care, tested nightly

AI Knowledge is the knowledge base for automotive customer care behind every channel: your website, owner's manuals, recall notices, rules and parts catalog in one tree, and the AI answers owners and dealers only from it. A question it cannot answer is never guessed; it waits for your team to answer once, for every channel.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

Every rule the AI follows with owners and dealers sits in one table, and two rules that clash are set side by side for your decision.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never tell an owner a vehicle is safe to drive.”

Lisa“Added as a NEVER rule on every channel, with a nightly test that fails if an answer says safe to drive. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Automotive OEMs use it

Two rules clash about loaner cars; they are shown side by side so you decide which one wins.

A rule says never promise a repair date on the phone, and its own test runs every night, green or red.

A new recall page appears on the brand site; the daily scan adds it and the approved questions are replayed first.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

Owner support knowledge base for every channel

One tree

Company facts, rules, manuals, pages, pictures and the parts catalog, read by the AI on the phone, in the chat and in the mail.

Never guessed

A gap waits under Q&A and gaps with the whole conversation; answer it once and every channel knows it.

Website read daily

New brand-site pages join with their pictures, changed pages are read again, and pages that left the site are retired.

Nothing live before your click

Rules dictated to the assistant are read back to you, and go live only when you press APPROVE & DEPLOY.

Set-up

Set up a knowledge base for customer care in 2 minutes

Give your address

Lisa scans the site map and the menu, and the pages, pictures and videos join the knowledge topic by topic.

Answer the start

Tell her what your brand does, what she must never say or promise and how she recommends a model or a service.

Add rules and files

Drop in owner's manuals and recall notices; contradictions are paired for you and each rule gets a test.

Test it free

Ask it what owners ask during the 7-day trial, no credit card, and read the nightly results before you decide.

Questions & answers

AI Knowledge for Automotive OEMs: questions & answers

Can the AI answer owners without making things up?

It answers only from your AI knowledge base for automakers. A sentence your knowledge does not support is held back, and the owner hears that the team will verify and come back, while the question waits for you.

Which source wins when two disagree?

Your written answers and rule corrections first, then company documents, then website pages, the newer page first. Two rules that clash are paired so you choose which one wins.

How is the knowledge tested?

With chatbot testing for automotive brands built in, each rule carries a test question with the words its answer must and must not contain, run every night, and every answer you approved is replayed daily.

Are prices and part numbers read by the AI?

They are read from the catalog's structured facts and said as they stand there; a price not in the list stays off every channel, and a written quote is offered instead.

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