ZANUS FRONT OFFICE FOR AUTOMOTIVE OEMS & CAPTIVE FINANCE
Next-generation AI for Automotive OEMs & Captive Finance. Try it free on your own brand. No credit card.
Every driver answered. Every dealer helped. Your brand, on the line 24/7. ZANUS AI Front Office for Automotive OEMs & Captive Finance is the AI owner-relations desk, servicing desk and dealer-support desk for automakers and their finance companies. It answers drivers, lessees and dealers on phone, website chat, owner portal, email and web forms — recall status for a VIN, order status, lease-end options, payment posting, warranty questions, program rules — read from your connected systems and approved information. It books the inspection, the turn-in and the recall repair at the right dealer, files the case, hands brand leads to dealers, runs the maturity and recall sequences, and writes the record. Hardship, coverage decisions and safety go to your people; the routine stops queuing. Grounded only in what your brand approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your contact centers and dealer desks do today.
The same 31 menus, read through the eyes of a driver-experience director and a servicing lead. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when a market or a program launches. No IT project. Comparing options? See the comparison →
Every morning: last night’s owner calls, recall cases, lease-end bookings and dealer requests — and which drivers and dealers need a person today.
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AI PhoneAnswers the owner-relations, servicing and dealer lines 24/7 in your voices — reads status from your systems, books, files, and transfers hardship and safety calls with context.
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AI Chat & VoiceBrand-site and owner-portal chat that knows the VIN: recall, order and lease-end questions answered from your systems, the dealer visit booked in the conversation.
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AI AvatarA lifelike face that welcomes new owners, explains connected services and lease-end, and hands over to owner relations with one tap — in 40 languages.
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AI DemoInteractive explainers: model walkarounds, feature tutorials, the lease-end process, the recall repair, dealer programs — narrated by AI, any hour.
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Brand Leads & FormsTest-drive, brochure and reservation requests answered in minutes, handed to the chosen dealer with the transcript, and chased until someone calls.
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Driver & Vehicle RecordsThe front-office driver record: vehicles, household, dealer, the finance account asked about, every conversation in one timeline. Not the servicing system — the conversation record.
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AI E-mailOwner-relations, servicing and dealer-support inboxes answered from approved information; hardship, disputes and coverage routed with a draft ready.
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Quotes & Payoff FiguresAccessories, protection plans and subscriptions quoted from your catalog; payoff and purchase-option figures relayed from your servicing system — never improvised.
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Lease-End & OutreachLease-maturity sequences, recall outreach and completion, order-status updates, welcome series and courtesy reminders — on schedule, stopped when a person should call.
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Inspections & VisitsLease-end inspections, turn-ins, recall repairs and test drives booked at the right dealer while the driver is still talking — calendars synced through Connectors.
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Contact-Center TrainingOwner-relations, servicing and dealer-support agents trained on your programs and disclosures — new hires productive in days, field staff answered on their phones.
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Owner & Dealer CasesRecall inquiries, warranty and goodwill requests, dealer complaints, document requests, hardship and funding questions filed as tracked cases and routed to the right team.
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Demand ForecastCall volume by recall and maturity wave, lease-end outcome likelihood per contract, dealer lead conversion — from real conversations, with the WHY.
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Dealer Network & FleetsEvery dealership and fleet account mapped as an organization — who to call, open cases, lead response, which dealer is going quiet.
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Add AI to what you haveConnect the servicing, warranty, order, telematics and dealer systems you already run — a vehicle alert comes in, a booked dealer visit goes out.
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ProtectionDaily caps on every AI resource: a recall-day spike or a script hammering the VIN lookup costs a capped, known amount — drivers see courtesy.
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What happens to every inquiry — in your brand
A recall call at 7 PM, a lease-end question in the owner portal, a dealer on the hotline at 7:30 AM, a reservation form at midnight — an owner, a lessee, a fleet manager, a warranty administrator. Any of 40 languages.
Recall status for the VIN, order status, maturity date, payment posting, program rules, how-to from the manuals — from your connected systems and approved information only. No source, no claim.
Owner or lessee, which vehicle, which dealer, which finance account, how urgent, which desk — owner relations, warranty, servicing, funding, field — your routing rules applied in the conversation. Hardship and safety go to a person.
Book the inspection, turn-in or recall repair at the right dealer, file the case, hand the lead to the dealer, relay the figure from your system, transfer to a trained agent with the context whispered in, call back the hang-up.
The maturity sequence, the recall completion check, the order-status update, the dealer nudged on an unanswered lead, the purchase-option letter left open, the welcome series — on schedule, until done.
Every touch on the driver’s or dealer’s front-office record, written back to your systems. Every morning a briefing: what was handled overnight, who needs a person today.
AI-driven end to end. A person wherever your rules and your regulators require it. Anything about eligibility, terms, coverage, safety or a dispute waits for your people; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your drivers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Robert, this is Northstar Vehicles: a software update is available for your model — your dealer can install it at your next visit.”
- “Hi Sofia, this is Northstar Financial Services: your lease ends in 90 days. Would you like to book your return inspection or hear about your options?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a brand names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give financial, coverage or safety advice?
No. It answers only from the information your brand and your captive approve — programs, lease-end options as written, published offers, recall instructions, warranty terms as published — and relays figures from your servicing system without computing them. It does not decide a deferral, a goodwill request or a coverage question, and it does not diagnose a vehicle: hardship goes to a trained agent, coverage to warranty, a safety complaint to the approved instruction and a same-day dealer slot or your assistance provider. No source, no claim.
What happens to driver, vehicle and account data?
Your Front Office runs on a private data-processing environment dedicated to your company; driver, vehicle and finance-account information never trains public models and is never shared. Connected-vehicle data-policy questions are answered only from your published policy, and opt-in and opt-out choices are honored on every channel. Brands and captives whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our servicing system, warranty system or CRM?
No. It sits in front of them: the AI answers, books, files and follows up, then writes the result back through Connectors — native CRM sync, calendar sync, webhooks and API. Finance accounts stay in your servicing system, claims in your warranty system, vehicles in your master data; the queue at owner relations, servicing and the dealer desk is what disappears.
Try it free on your own brand. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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