AI Front Office for Automotive OEMs. Automotive customer experience, answered on every channel
Zanus AI is an AI front office for automotive customer experience: it answers owners, dealers, fleet managers and shoppers by phone, brand-site chat, e-mail and forms, day and night, from your approved knowledge. Recall visits get booked, parts get quoted from your list, and safety, warranty and finance questions go to your people.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Send every call that mentions a crash, a fire or an injury straight to the safety line.”
Lisa“Crash, fire and injury calls will skip the AI and ring the safety line first, with your emergency wording read before the transfer. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Automotive OEMs
- Owners asking about a recall notice, a warning light or the connected-services app
- Dealer service advisors, parts managers and warranty administrators on the dealer line
- Fleet and commercial buyers asking for upfit options, volume quotes and service visits
- Car buyers on the brand site who want test drives, a brochure or the nearest dealer
- Lessees with lease-end questions for your captive finance team
- Independent repair shops and body shops ordering genuine parts
What it does
Automotive customer experience on every channel, one front office
One AI answers every touchpoint the brand owns, the phone, the brand-site chat, the inboxes and the forms, from the knowledge you approved, so the experience across channels stays one experience.
Owner and dealer lines answered
AI Phone answers your owner line and dealer line on the first ring, 24/7, with an AI voice for owner relations, dealer support, parts and accessories, and your agents take the calls you route to them.
Brand-site chat that opens the page
AI Webchat answers owners and shoppers on your brand site and owner portal by text or voice, opens the model, recall or charging page it talks about, and turns the chat into a visit or a case.
Inboxes sorted desk by desk
AI E-mail reads what owners and dealers write, finds the contact, sorts the message to owner relations, parts or dealer support and drafts the reply from your approved texts, sent alone or after a person's yes.
Recall and test-drive visits booked
AI Booking offers only the free slots of the dealer locations you list, verifies the owner before the visit enters the book, and sends the confirmation and the reminder by itself.
Cases with the whole conversation
AI Tickets opens a case from any channel with the owner's words, his earlier cases and the department; the AI answers what your knowledge covers and holds the rest for a person.
Parts priced from your own list
AI Quoting drafts parts and accessory quotes for dealers, fleets and shops from your list, checks dealer purchase orders before a quote exists, and sends nothing before your yes.
The automaker's day
Automotive customer service from launch day to recall week
The moments of the customer journey that fill an automaker's contact center, from test drives to recall week, and what the front office does with each.
Recall notice week
The letters land and the owner line fills up. Each caller hears your approved recall wording, the chat opens your recall lookup page, and an owner who wants the repair is offered a dealer slot.
Launch day on the brand site
Shoppers ask about range, trims and towing at every hour. The chat answers from your model pages in their language, and a test-drive request gets free slots at once.
Early morning on the dealer line
A parts manager asks whether a module is in stock. The AI says what your catalog shows, drafts the quote from your list and files a case when a person must look.
A warning light after dark
A driver calls about a brake warning on the highway. The AI reads your approved instruction, never a diagnosis, and rings the safety line you set.
A fleet manager's quote
A fleet buyer wants forty upfit kits on net terms. The deal opens in AI CRM, the quote waits for your yes, and the follow-up starts the day it is sent.
Lease-end questions
A lessee asks what happens at maturity. The AI explains your published program text and sends any question about his account, a payoff or a deferral to your finance team.
Real screens
Automotive customer experience management, on real screens
Real Zanus AI screens with demo data, framed for an automaker's customer care: what your agents and managers see each day as they keep customer relationships moving.
Compared
AI automotive customer experience against a queue and voicemail
What car buyers, owners and dealers meet when they reach your brand today, and what an AI front office changes in those customer experiences.
| What an automaker needs | A staffed queue alone | Voicemail and a phone menu | Zanus AI |
|---|---|---|---|
| A call at 2 AM | Closed until morning | A recording and a callback list | Answered on the first ring,: in the caller's language, from your approved knowledge |
| Recall notice week | Long hold times as call volume jumps | Full mailboxes and missed calls | Every caller answered at once,: with a dealer slot offered and the VIN taken in a case |
| A dealer's parts question | Waits for a free agent | A message left for later | Stock read from your catalog,: and a quote drafted for your yes |
| A caller in another language | Only when a speaker is on shift | One recorded language | Answered in the caller's language,: on the phone, in the chat and by e-mail |
| A crash or injury call | Depends on who picks up | Lost in the menu | Rung straight to your safety line,: with your emergency wording first |
| What was said | Notes typed after the call | A voicemail to replay | Every call written down,: with its transcript and summary on the owner's record |
Guardrails
What stays with your people at an automaker
Customer trust in the automotive industry is won on the hard calls, so the AI answers only from what you approved and hands everything else to a person, with the conversation attached.
Safety and emergencies
A crash, a fire, an injury or a car stopped on a highway is never handled by the AI alone: the caller hears your emergency wording and is rung through to your safety line.
Diagnosis
A warning light, a noise or a smell gets your approved instruction, such as stopping or seeing a dealer today. The AI never tells a driver that a vehicle is safe to drive.
Warranty and goodwill decisions
Coverage, goodwill and claim outcomes belong to your warranty team. The AI files the request with the owner's words and his dealer, and a drafted reply leaves only when a person sends it.
Finance and lease accounts
Payoff figures, deferrals, hardship and anything about one lessee's account go to your finance team. The AI explains only the program text you published, never a figure from an account.
Legal and regulatory letters
A letter from a lawyer, a regulator or an owner disputing a buyback waits for the right person; the AI acknowledges it and decides nothing.
Prices and dates
Prices are read from your list, never computed by the AI, and no parts arrival or repair date is promised unless your knowledge states it.
Set-up
Set up your automotive customer care in 2 minutes
Lisa reads your brand site
Give Lisa your brand-site address. She reads the model pages, the owner pages and the recall pages, and asks who takes which calls and in which languages.
Your desks and your agents
Tell Lisa your departments, such as owner relations, dealer support, parts and safety, and when each agent can be reached. She shows each change before and after.
Your approved texts
Add the recall notices, warranty policy and program rules the AI may quote, and the lines it must never say. Each rule gets its own nightly test.
Seven days on your own lines
Forward your owner line to the Front Office and run the free trial for 7 days with no credit card, then read every conversation it handled.
Questions & answers
Automotive customer experience: what automakers ask
What is automotive customer experience?
Automotive customer experience, or automotive CX, is every touchpoint of the customer journey with a vehicle brand: the website, the test drives, the owner line, the inbox, the dealer visit and the ownership experience after the sale. Zanus AI runs the touchpoints the maker owns, the phone, the brand-site chat, e-mail and forms, from one approved knowledge base.
What is automotive customer service at an automaker?
It is the owner-relations and dealer-support work along the automotive value chain, from sales to service and parts: recall questions, warranty and goodwill requests, parts availability, complaints about a dealership and connected-services help. Zanus AI answers the routine part of that automotive customer service on every channel and passes the rest to your agents with the conversation attached.
How can AI be used in automotive customer experience?
At the touchpoints where owners and car buyers wait: the phone line, the brand-site chat, the inbox and the forms. The AI answers from your approved knowledge in the owner's language, books the dealer visit, opens a case, drafts a parts quote for your yes and writes every conversation onto the owner's record.
How can an automaker improve customer experience across the customer journey?
By answering every touchpoint it owns the same way: car buyers on the brand site, owners on the phone, dealers by e-mail. One approved knowledge base keeps the answers consistent across channels, each conversation lands on one record, and the customer data your teams need sits in one place instead of five tools.
Is there an AI receptionist for automotive OEMs?
Yes. Zanus AI is an AI receptionist for automotive OEMs with a whole AI call center behind it: owner relations, dealer support and parts each answer as an AI voice around the clock, and your agents get the calls you route to them, told who is calling and why before the call connects.
Which AI is best for automotive customer care?
Look for four things: answers only from the texts you approved, safety and warranty decisions handed to people, one record across every channel, and a price per company rather than per agent seat. Zanus AI does all four, and you can run it on your own owner line for 7 days before you decide.
Does the AI answer recall questions?
Yes, from the recall notices and instructions you publish. It explains the campaign in your words, opens your recall lookup page in the chat, takes the VIN into a case for your recall team and offers a dealer slot. Coverage decisions and anything outside your notices go to a person.
What happens when a caller reports a crash or a fire?
The AI does not handle it. Calls about a crash, a fire, an injury or a vehicle stranded on a highway go to the department you set to people first, such as your safety line, and the caller hears your emergency wording before the transfer.
Can dealers use the same front office?
Yes. Service advisors, parts managers and warranty administrators reach a dealer-support desk by phone, e-mail or chat. Parts availability comes from your catalog, dealer purchase orders are checked before a quote exists, and a claim question becomes a case for the right department.
Does it handle captive finance customer service?
Partly, and only from your approved text. A lessee asking how lease-end works hears your published program wording; payoff figures, deferrals, hardship and anything about his own account go to your finance team, who answer from the account system you already use.
How many languages does it speak?
The AI answers callers and chat visitors in their own language, and the brand-site chat and avatar speak 40 languages from words you write once. An owner who writes in Portuguese is answered in Portuguese, while your agent reads the thread in English.
How much does the AI front office cost an automaker?
Zanus AI is priced per company, never per seat, so every agent, district manager and desk shares one subscription. You choose the modules you need and add others later. The plans are on the pricing page, and the free trial runs 7 days with no credit card.
Does it replace our contact center agents?
No. Each department runs AI only, AI first or people first, by the hour, so your agents keep the conversations that need judgment while the AI covers nights, weekends and the call spikes that follow a recall notice or a launch.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.