Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Assist on calls for Automotive OEMs. Disclosures and program rules on screen during live calls.

AI Assist on calls shows agents suggested answers from your knowledge while they talk: the lease-end option rules for that market, the disclosure your servicing team must read, the goodwill policy, the recall procedure. It stays silent on the line. Your trained person remains the voice on the calls that must be human, such as hardship, disputes and safety complaints.

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Zanus AI · AI Assist on calls · AI ASSIST: the right answer on screen while your person talks

AI Assist on calls — AI ASSIST: the right answer on screen while your person talks, real Zanus AI screen

You talk. Lisa sets it up.

You“Show the deferral disclosure and required documents to servicing agents on hardship calls.”

Lisa“Done: on hardship calls, servicing agents now see the deferral disclosure and the required document list. Add the military relocation rules?”

Any setting, in any module · applied only on your yes

How Automotive OEMs use it

A servicing agent on a deferral request sees the approved disclosure and the documents your policy requires, ready to read.

A dealer-support agent asked about a regional incentive sees the program rule and its effective dates on screen.

An owner-relations agent taking a dealer complaint sees the escalation path and goodwill policy beside the call.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Live suggestions from your knowledge during a call, on your operator's screen
Never speaks to the customer, your person stays the voice

Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Assist on calls does, for every business ›

Works withAI Call Desk AI Phone AI Tickets AI Quoting AI Booking

Questions & answers

AI Assist on calls for Automotive OEMs: questions & answers

Can AI help agents read the right disclosure on payment calls?

Yes. AI Assist on calls shows the disclosure you approved on the agent's screen when the call turns to a deferral or a due-date change, so the agent reads your wording. The decision itself stays with the trained agent.

Does the AI ever speak to the driver on assisted calls?

No. Suggestions appear only on the servicing or owner-relations agent's screen, and that agent stays the voice. That fits the conversations your regulators or policies require a trained person to handle.

What knowledge does AI Assist draw on for these calls?

Only what you load: program sheets, lease-end rules per market, warranty and goodwill policy, recall procedures and scripts. It runs on top of AI Call Desk.

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