Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Automotive OEMs. Customer care email automation for automakers, desk by desk

AI E-mail is customer care email automation for automakers: Lisa reads every message sent to owner relations, dealer support or parts, finds the contact, sorts it to the right desk and drafts the answer from your approved knowledge. Per department you decide whether she sends alone or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Who answers

For each desk, who answers owner and dealer mail, Lisa alone, Lisa with an agent's approval or an agent, and the reply time beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let Lisa send parts availability answers alone; complaints wait for a person.”

Lisa“Parts will move to Lisa answers and sends; owner relations stays on Lisa writes and a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Automotive OEMs use it

A dealer mails a parts purchase order; a case opens on Orders & quotes and the mail stays on the dealer desk with a chip.

An owner writes in German about a software update; the agent answers in English and the translation goes beside her words.

A complaint about a dealership waits in Needs you with Lisa's summary and a proposed direction, for owner relations to decide.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

How it works

Owner email responder and dealer support inbox, desk by desk

One desk per department

Mail sent to the owner, dealer and parts addresses lands on its own desk, read by Lisa, attached to its contact and answered from your knowledge in the writer's language.

An answer already written

For most desk mail the answer waits in Ready to send. The agent reads it, changes a word if needed and sends, and the next one opens.

Only what needs a person

Needs you gathers the threads that require a decision, such as a goodwill plea or a dispute with a dealer, each with Lisa's proposal beside it.

Purchase orders routed

A dealer's purchase order opens a case on Orders & quotes by itself, and the dealer's next mail lands on the same case.

Set-up

Set up customer care email automation in 2 minutes

Add the addresses

Add the owner, dealer and parts addresses and the desk each lands on; the mailbox you have stays as it is and only new mail comes here.

Choose who answers

Tell Lisa that parts answers may go alone while owner relations waits for an agent; she shows each change before and after.

Set the reply time

Set how long an unanswered owner or dealer mail may wait before it counts as overdue, in working hours or around the clock.

Read a week of drafts

Run it on your own inboxes for 7 days at no cost, no credit card asked, and read every answer Lisa prepared, sent or held.

Questions & answers

AI E-mail for Automotive OEMs: questions & answers

Can AI answer an automaker's customer care e-mail?

Yes, for what your knowledge covers. As an AI email assistant for automakers, Lisa reads each message, attaches it to the owner or dealer, sorts it to the right desk and writes the answer from your approved texts; per department she sends alone or waits for a person's click.

Which e-mails always wait for a person?

The ones your rules hold, plus the hard guards: an unclear reply gets one polite question and then a person, an unreadable attachment goes to a person, and a request to cancel an order or change an address is never done by the AI.

Does each department get its own inbox?

Yes. Each desk works as a shared inbox for owner relations, dealer support, parts or the desks you name, with an address, a colour and a count of open conversations, and Needs you gathers what requires a decision across all of them.

How fast must an owner's e-mail be answered?

You set the response time per department, four hours by default, counted in working hours or around the clock. Overdue shows every customer mail past it, and Unassigned shows what nobody took yet.

Can agents bring their own mailbox?

Yes. Each agent connects a mailbox whole or forwards a copy, and Lisa reads only the folders allowed. A company mail found there can be poured into the right desk, and replies leave from the agent's own address.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Automotive OEMs ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.