Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Automotive OEMs. An automotive call center for owners, dealers and parts

AI Phone is an automotive call center on one number: AI departments for owner relations, dealer support, parts and fleet sales answer on the first ring, day and night, in the caller's language. They answer from your approved knowledge, book the dealer visit, take the VIN into a case and hand safety and warranty decisions to your agents.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Today

Automotive call center: every call of the day with caller, handler, length and outcome, real Zanus AI screen

Today

Each call of the day with who called, who handled it, how long it took and how it ended, answered on the first ring.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send every call that mentions a crash, a fire or an injury straight to the safety line.”

Lisa“Crash, fire and injury calls will skip the AI and ring the safety line first, with your emergency wording read before the transfer. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Automotive OEMs use it

Recall letters land and the owner line fills up; each caller hears your approved recall wording and is offered a dealer slot.

A dealer's parts manager calls at 6:45 AM about a backordered module; the AI reads what your catalog shows and files a case.

A driver reports a brake warning at night; the AI reads your approved instruction and rings the safety line set to people first.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

What it does

An automotive call center with a desk for every caller

Behind the greeting is a team of AI departments for customer care, customer support and sales, each with its own name, voice and pace, answering every customer from the same approved knowledge.

Owner relations

Greets owners with your brand's name, answers questions about features, recall notices and warranty terms from your approved texts, and offers a case when a person must follow up.

Dealer support

Answers service advisors and warranty administrators on the program rules you published, files claim questions as cases and rings your dealer-support agents for the calls you route to them.

Parts and accessories

Says what your catalog shows in stock, drafts the parts quote from your list while the dealer or the shop is on the line, and holds it for your yes.

Fleet and commercial

Takes the fleet buyer's needs, the units, the upfit and the timing, then handles the appointment setting with your fleet sales team or drafts the quote from your list.

Customer service

Hears a complaint about a dealership or a repair to the end, tells the owner what happens next, and opens a case with his own words on it.

Returns and warranty

Takes the return request for a home charger or an accessory with the order, the product and the reason, and files it for your returns team.

Moments

Automotive inbound call center moments it handles

The week of a recall notice

Call volume jumps the day the letters land. Every owner is answered at once, hears your approved wording and is offered a service appointment at a dealer, with no hold queue.

Launch weekend

Shoppers call about trims, range and availability on a Saturday evening. The AI answers from your model pages and handles the appointment scheduling for a test drive at the dealer location they pick.

A dealer before opening

A service advisor calls before the doors open about a program rule. The AI reads the bulletin text you approved and files a case when a person must check.

A warning light on the highway

A driver on the highway reports a brake warning or asks for roadside assistance. The AI reads your approved instruction, never a diagnosis, and rings the people-first desk you set, safety or roadside.

After hours

Automotive call center services around the clock and on busy days

Night and weekend answering

Outside your agents' hours you choose full AI service, take-a-message only or voicemail, and on holidays owners hear the message you wrote for that day.

When every agent is busy

The AI takes the message with the callback number read back digit by digit, or tells the caller when the desk opens again, so call center support never ends in a line ringing out.

Missed calls and hang-ups

Every call that reached nobody or ended early stays on its own list, newest first, with the caller's number, so an agent calls back from the computer.

The morning briefing

Each call is saved with its transcript and summary, new callers are saved as leads, and the morning briefing tells the people running call center operations what came in overnight.

Compared

Call center software for automotive industry teams vs call center outsourcing

Three call center solutions for an automaker's owner line: a phone menu, an outside team hired to take the calls, or AI Phone with your own agents behind it.

What the owner line needs	A phone menu and voicemail	Call center outsourcing	AI Phone
Answer speed	A menu before anyone listens	Hold time set by the agents booked	First ring, every call,: with nothing to choose before the caller talks
Recall questions	A recorded message	A script handed to an outside team	Your approved recall wording,: with a dealer slot offered on the call
Dealer parts calls	A voicemail box	A message passed back to your parts desk	Stock from your catalog,: and a quote drafted for your yes
Other languages	One or two recorded menus	The languages the vendor staffs	The caller's language,: on every call, day and night
Safety calls	Lost in the options	Escalated by the vendor's script	Rung to your safety line,: after your emergency wording
The record	A voicemail to replay	Reports on the vendor's schedule	Transcript and summary,: on the caller's record for the next agent

The record

Every owner and dealer call written down

The AI's calls, always

Every call the AI answers is saved with its transcript, its summary and its outcome on the caller's record, with nothing extra to buy.

Your agents' calls too

With AI Calls Transcripts, the legs your agents hold, on the computer, in the phone app or after a transfer, join the same story as the AI's part.

Supervisors on live calls

A supervisor can follow a live call in real time and read the written call with its summary once it ends, so service quality is checked on real customer interactions.

Set-up

Set up your automotive call center in 2 minutes

Trained on your owner pages

Lisa reads your brand site and owner pages, then asks which desks take which calls, your agents' hours and the languages your owners speak.

Keep the numbers in the manuals

Forward the toll-free numbers printed in owner's manuals and on your site to the Front Office; calls are answered from that moment, with no porting.

Desks and agents

Tell Lisa who staffs owner relations, dealer support and parts, and when each agent can be reached. She shows the change before and after, then applies it on your yes.

A week of real calls

Run the free trial on your own lines for 7 days with no credit card, and read the report of every call it answered when the week ends.

Questions & answers

Automotive call center questions automakers ask

What is an automotive call center?

An automotive call center answers the calls a vehicle maker or its dealers receive from owners, dealers, fleets and shoppers, and much of the brand's customer experience runs through it. AI Phone runs one on a single number with AI departments, each with its own voice, answering from your approved knowledge and passing callers to your agents when you choose.

Does AI Phone replace our contact center agents?

It takes the calls you give it. Each department runs AI only, AI first or your people first, by hour, so your agents keep the conversations that need a person and the AI answers the rest, including nights, weekends and the surge after a recall notice.

Is AI Phone a form of call center outsourcing?

No. Call center outsourcing hands your calls to outside call centers. As an AI call center for automakers, AI Phone keeps every call on your own lines, answered by AI departments from the knowledge you approved and passed to your own agents when you choose; Zanus AI supplies the software, never the agents.

Do owners get the same answers in the live chat on the brand site?

Yes, with AI Webchat: the brand-site live chat is an AI chat answering from the same approved knowledge as the phone and, with AI Booking, offering the same appointment scheduling for service visits and test drives. A chat that needs a person becomes a case for your team.

Can we keep the toll-free numbers printed in owner's manuals?

Yes. Forward those numbers to your Front Office line and the AI answers at once, with no porting. Each department, such as owner relations, dealer support or parts, then runs AI first, people first or AI only by the hour.

How does the AI handle a recall call?

It answers from the recall notices you approved, in the owner's language, and never decides coverage. With AI Booking it offers a free slot at the dealer location the owner picks, and with AI Tickets it takes the VIN into a case for your recall team.

What happens when an owner reports a crash or a fire?

That call is not the AI's. It goes to the department you set to people first, such as the safety line or the roadside assistance desk you set, after the emergency wording you approved, and the whole call is written down for the morning.

Can the AI answer dealer parts questions?

Yes. The parts department says what your catalog shows as available and drafts the quote from your own list while the dealer is on the line. The quote waits for your yes, and a question it cannot answer from the catalog becomes a case for the parts desk.

How does a transfer reach one of our agents?

The agent's computer, the phone app on a smartphone or a mobile number rings in the order each agent chooses. The AI tells your agent who is calling and why before the call connects, so the owner never repeats the story.

Which languages does the AI speak on owner calls?

The caller's own. The AI hears the language on the first sentences and answers in it, from the same approved knowledge, so an owner calling in Spanish or Korean gets the same recall wording as everyone else.

Are inbound calls transcribed and summarized?

Every call the AI answers is saved with its transcript, summary and outcome on the caller's record, with nothing extra to buy. Add AI Calls Transcripts and the calls your agents take after a transfer are written into the same story.

How much does an AI automotive call center cost?

AI Phone is priced per company, never per seat or per agent, so your whole contact center shares one subscription. The plans are on the pricing page, and the free trial runs 7 days on your own lines with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Automotive OEMs ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.