Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Tech Support. An AI chatbot for tech support, by text or voice

AI Webchat is an AI chatbot for tech support that answers on your support site by text or voice, in the visitor's language, from your manuals, release notes and FAQs only. It opens the help page that explains the fix, shows the picture from your manual when asked, and turns an unsolved problem into a ticket with the whole chat.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Answers from your pages

AI chatbot for tech support: a visitor's question answered in writing from your own pages, real Zanus AI screen

Answers from your pages

She greets the visitor by the page they are reading and writes the answer as it arrives, taken from your own support pages.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Ask for the model and firmware version before suggesting any fix in the chat.”

Lisa“I wrote a rule for the support chat: model and firmware version first, then the fix. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Tech Support use it

A visitor asks how to factory-reset a thermostat; the chat opens the reset page and shows the diagram from the manual.

An admin asks the AI tech support chat by voice whether the desktop app supports an older system; the compatibility page answers.

When the reset fails, the visitor asks for a person, and the chat becomes a ticket with every turn attached.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

In the support chat

An AI chatbot for technical support that shows the fix

From your documentation only

Your pages, manuals and approved answers, nothing else; when the documentation is silent, the question goes to your team and counts as a gap.

Typed or spoken

A visitor types, or taps her picture and describes the fault aloud, and can cut in mid-sentence the way they would with an engineer.

The page and the picture

When the fix has its own help page, she opens it while she explains; asked to show a part, she holds up the real picture.

A ticket when talk is not enough

Asking for a person sends the case to the mail queue your team works, or turns it into a ticket with every turn of the chat.

Set up by talking

Set up your tech support chatbot in 2 minutes

Paste one line

The script goes once into your support site's theme, and every help page gets the chat on phones, tablets and computers.

Point her at your help center

Lisa reads your support pages, names them and finds the pictures she can show when a visitor asks.

Set the first questions

Tell Lisa what the chat asks before any fix, the model, the version, the error on screen, and approve the rule she shows you.

Read the sessions

During the 7-day trial, the Website chat page lists each session with its outcome: answered, a ticket, or opened and never typed.

AI Webchat for Tech Support, trade by trade

By industryHardware & Electronics Software & SaaS Telecom & Internet Providers MedTech Manufacturing E-commerce Utilities Travel Agencies Law Firms Aerospace & Aviation Auto Dealers Automotive OEMs

Questions & answers

AI Webchat for Tech Support: questions & answers

Can a tech support chatbot answer from our own manuals?

Yes. AI Webchat answers from your pages, documents and the answers your team approved, and nothing else. It searches them by meaning in the visitor's words, so a customer who describes a symptom finds the fix without knowing the article's title.

What does the chatbot do when it cannot fix the problem?

It does not guess, which is the first thing to check in any of the AI chatbots for tech support you compare. A visitor who asks for a person lands in the queue your team works, or the conversation becomes a ticket with every turn attached, and the unanswered question is counted as a knowledge gap.

Can customers talk to the support chat instead of typing?

Yes. With voice on, a tap on her picture starts a spoken conversation the customer can interrupt at any moment, handy when both hands are busy with the device. Switch voice off and the chat stays text only.

Which languages does the support chat speak?

40 languages. You write her opening lines once in your language and each visitor reads and hears them in theirs; the widget follows the page language or asks the visitor.

How do we install it on our help center?

Add a single line of code to your help center's theme, one time only. Every help page then carries the chat, and the status strip shows it installed with the last time a visitor opened it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.