Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Tech Support. An AI email responder for tech support inboxes

AI E-mail is an AI email responder for tech support: Lisa reads every message sent to your support address, finds the customer and writes the reply from your manuals and release notes, in the customer's language. Your rule per department decides whether she sends alone or an engineer approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Who answers

Each department gets its own rule: Lisa answers and sends, Lisa writes for approval, or a person writes, with its own response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let Lisa answer and send on the Support desk; keep Billing for a person.”

Lisa“Support: Lisa answers and sends. Billing: a person writes and I never do. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Tech Support use it

A customer writes that the app stopped syncing after the update; the reply with the known-issue workaround waits in Ready to send.

An admin writes in German about a version upgrade; you read it in English and your reply goes out with the German beside it.

After the AI replies you allow on one thread bring no fix, the thread goes to a person with a copy to your escalation inbox.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

In the support inbox

Technical support email automation, desk by desk

One desk for the support address

Mail sent to your support address lands on its own desk with its count of open conversations, apart from sales, billing and the rest.

The reply already written

For most support mails the answer waits in Ready to send, written from your documentation; you read it, change a word if needed, and send.

Limits on the back-and-forth

After the number of AI replies you set on one thread, it needs a person, with a copy to your escalation inbox; an unclear reply first gets one polite question.

Attachments it cannot read

A log file or screenshot the AI cannot read goes to a person rather than being answered around, so nothing the customer attached is ignored.

Set up by talking

Set up your AI tech support email in 2 minutes

Add your support address

Forward the support address or connect it, and choose the desk it lands on; the mailbox you have stays as it is.

Let Lisa read your documentation

The manuals, release notes and help pages your phone and chat answer from are the ones her replies come from.

Choose who sends

Say which desks Lisa may answer on her own and which wait for an engineer; she previews every change before it applies.

Read a week of replies

Run the 7-day trial on your own support mail and read every answer she prepared, sent or held.

AI E-mail for Tech Support, trade by trade

By industryHardware & Electronics Software & SaaS Telecom & Internet Providers MedTech Manufacturing E-commerce Utilities Travel Agencies Law Firms Aerospace & Aviation Auto Dealers Automotive OEMs

Questions & answers

AI E-mail for Tech Support: questions & answers

Can an AI reply to technical support e-mails?

Yes. AI E-mail writes its AI replies to technical support emails from your approved documentation, in the customer's language. Per department you choose whether Lisa sends alone, writes for a person to approve, which is the default, or never writes at all.

Does anything go out without our approval?

Only on the departments you allow. Out of the box, Lisa drafts and a person approves, so each support reply sits in Ready to send until someone clicks. Move the support desk to sending alone once a week of her drafts has earned your trust.

Can an engineer take over a support thread?

Yes. An engineer takes the thread over so Lisa stops writing on it, and Release to AI hands it back. Overdue lists the customer mail left unanswered past the department's response time.

Can it use the mailbox we already have?

Yes. For support inbox automation, connect the whole support mailbox with its folders, or just forward a copy and leave your provider as the archive. Lisa reads only the folders you allow her to read.

Can it ask for the model or serial number before replying?

Yes. Give a rule in AI Knowledge the e-mail channel in its scope, and before writing the fix Lisa asks the customer for what is missing: the model, the serial number, the software version.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.