AI Booking for Tech Support. Callback scheduling for tech support, by engineer
AI Booking handles callback scheduling for tech support: when the first line cannot close a case, the AI books the engineer callback, the remote session or the on-site visit into a free slot of the right engineer, on the phone or in the chat. It confirms at once and sends the reminder by text or e-mail.
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7 days free · per company, never per seat · nothing to install
Each engineer
When the customer may choose, the AI asks which engineer; each one signs in to their own day, and a vacation blocks only them.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Engineer callbacks in 30-minute slots on weekdays, 8 AM to 6 PM.”
Lisa“Engineer callbacks: 30-minute slots, weekdays 8 AM to 6 PM, reminder by text an hour before. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Tech Support use it
A customer whose fix failed books a Thursday callback with the network engineer, inside that engineer's own hours.
A business books a technician to install a gateway on site, with travel time kept between the technician's other visits.
Before it books, the AI asks the questions you set for the service: the model, the serial number and the fault.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Booking inside the phone call, the chat, the e-mail and the form, plus a booking page
- By service and location: the AI offers the menu, then only the free slots of your live calendar
- Google / Outlook calendar connect; availability rules; buffers
- Confirmation and calendar invite e-mailed automatically; reminders; reschedule by reply
- Field visits with travel time; several providers with their own calendars
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Booking does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsLisa, your AI assistant
Booked before goodbye
Support engineer scheduling inside the conversation
Each engineer, their own hours
Every engineer is a provider with the services they handle and their own hours, and a vacation blocks only that engineer.
Visits at the customer's site
For on-site work the AI asks where the job is first, and keeps the postal codes you serve and the travel time between visits.
Verified before it is booked
Nothing enters the book unverified: the caller's number, a code sent by text or a verified e-mail confirms who the customer is.
Requests you approve
Mark a service subject to approval and the slot lands as a request; confirming sends the confirmation, declining offers the next free time.
Set up by talking
Set up technician visit scheduling in 2 minutes
Describe the services
Tell Lisa what can be booked, an engineer callback, a remote session, an on-site installation, each with its length and rest.
Add the engineers
List which engineer takes each service and when, and link the work calendar they already keep so busy hours stay off the offer.
Write the questions first
Set what the AI asks before it books, such as the model and the fault, so the engineer reads it on the booking card.
Watch the book fill
Run the 7-day trial and read every callback and visit the AI booked, confirmed and moved.
AI Booking for Tech Support, trade by trade
By industryHardware & ElectronicsSoftware & SaaSTelecom & Internet ProvidersMedTechManufacturingUtilitiesTravel AgenciesLaw FirmsAerospace & AviationAuto DealersAutomotive OEMsConstruction
Questions & answers
AI Booking for Tech Support: questions & answers
Can the AI book a callback with a support engineer?
Yes, that is AI scheduling for support callbacks. When the first line cannot finish the case, the AI offers free slots from that engineer's own hours and books one before the call or chat ends. The confirmation goes out at once, then the reminder at the time you choose.
Can it schedule on-site technician visits?
Yes. For work at the customer's address the AI asks where the job is, checks the postal codes you serve and keeps travel time between visits; an address outside your area becomes a callback, never a booking.
What happens when the customer misses the callback?
Once the grace period passes, the callback is marked a no-show and the customer gets one polite message to re-book. A customer who missed twice in a year is asked to confirm the next time.
Does it read our engineers' calendars?
Yes, once you connect the work calendar you already use: its busy times are read every five minutes and never offered to a customer, and each booking is written there as an event.
Can customers book a remote session instead of a callback?
Yes. Remote session scheduling works like any other service in the book: give the remote session its own length and the engineers who run it, and the AI offers only their free slots, on the phone or in the chat, then confirms at once.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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