AI Assist on calls for Tech Support. Documented answers on screen while your agent talks.
AI Assist on calls listens while your agent or engineer handles a support call and shows suggested answers from your knowledge on their screen: the reset sequence, the known issue in the latest release, the compatibility table. The customer hears only your agent, who weighs each suggestion and chooses what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on live suggestions for the tier-1 team, using the manuals and known-issue list.”
Lisa“Done: the tier-1 team now sees live suggestions from the manuals and the known-issue list during calls. Add the release notes too?”
Any setting, in any module · applied only on your yes
How Tech Support use it
A new agent hears an unfamiliar error code; its meaning and the documented fix appear on screen during the call.
During a call about a sync failure, the engineer sees the known-issue note from last week's release.
A caller asks if the adapter works with an older model; the compatibility table entry appears for the agent.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Tech Support: questions & answers
Can AI help support agents during live calls?
Yes. AI Assist on calls shows suggestions from your knowledge on the agent's screen while the call runs, such as the documented fix for an error code. It never speaks to the customer.
Does the customer hear the AI on an assisted call?
No. The suggestions appear only on your agent's screen, and your person remains the only voice on the call and decides which suggestion to use.
What do agents need to use live suggestions?
AI Call Desk, because the suggestions run alongside the browser phone and the live transcript. Agents then see the call and the suggested answers in one place.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.