AI Assist on calls for Manufacturing. The right cross-reference on screen while your rep talks.
AI Assist on calls listens while your inside-sales rep or counter clerk talks with a dealer, and puts suggestions from your catalog, price tiers and warranty policy on their screen: the replacement listed for a discontinued part number, the lead-time rule for that product line, the return window for that dealer. It never speaks; your person stays the voice.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the cross-reference and warranty rules to counter staff during calls.”
Lisa“Done: during calls, counter staff now see suggestions from your cross-reference and warranty rules on screen. Include price tiers too?”
Any setting, in any module · applied only on your yes
How Manufacturing use it
A new counter clerk hears an old part number and sees its approved replacement and stock rule appear on screen.
A dealer pushes for an extra discount; the rep sees your discount rules and the approval path before answering.
During an angry expedite call, the rep sees the expedite policy and who is allowed to approve it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Manufacturing: questions & answers
Can AI help inside-sales reps during live calls?
Yes. AI Assist on calls shows suggestions from your approved knowledge on the rep's screen while they talk, such as the replacement for a discontinued part or the return window. The rep decides what to say; the AI never speaks to the caller.
Does it suggest engineering answers?
Only what your approved documents say. If a dealer asks about suitability or ratings, the suggestion is to transfer to an application engineer, because the AI gives no engineering or safety advice, even on a screen.
What does AI Assist on calls need to run?
It runs on top of AI Call Desk, so your staff take the call in the browser phone. Suggestions come from the same knowledge your Front Office answers from.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Manufacturing ›
Answers & books
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Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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Or call +1 (954) 736-3939 — the AI answers.