AI Tickets for Manufacturing. Help desk software for manufacturers' technical support
AI Tickets is help desk software for manufacturers: every call, chat, mail and web form about a machine or a part becomes a ticket with the whole conversation, the customer and the product he named. The AI answers from your manuals and knowledge when it is sure enough, and holds the rest for your support engineers with nothing guessed.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
AI score
Each pending ticket carries a score for how much of its draft answer rests on your manuals; under your threshold a support engineer decides.
Easy setupSet up everything just by talking to Lisa AISee how ›You“On the technical support desk, the AI answers only above 85 percent.”
Lisa“Technical support now holds every answer under 85 percent for a person in Manual review. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Manufacturing use it
A technician asks in the chat how to reset a controller alarm; the AI answers from your service manual and the ticket closes.
A distributor mails about a recurring sensor fault; the ticket shows his company, the product named and his earlier tickets.
A question about a pressure rating is held for a person in Manual review, below the score you set.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Support desk
Customer support ticketing for manufacturers on every channel
The customer identified
The contact, his company, his reference, the product he named and his earlier tickets show before anyone reads a word.
Priority and owner
For service request management, each ticket carries Normal, High or Urgent, a colleague chosen to hold it, and two tickets about one fault merge into one.
Rated after each answer
The customer rates every answer, and Solved on the first answer counts the ones that settled the problem.
Learned from your engineers
After a person answers, the page asks whether the answer joins the knowledge, and it waits in Auto-Retraining for review.
Set-up
Set up technical support tickets in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail and AI Web Forms each open tickets in the same list once you use them.
Your manuals
Service manuals, bulletins and your website give the AI what it answers from; add a document whenever a gap shows.
Your desk rules
Per department: who answers, how sure the AI must be, the reply promise and the signature, set by talking to Lisa.
A free week
Open the free week with no credit card and watch which machine questions the AI closes alone and which it holds.
Questions & answers
AI Tickets for Manufacturing: questions & answers
Can AI answer technical support tickets for equipment?
Yes. The AI help desk for equipment support answers from your knowledge base: manuals, service bulletins and approved answers. Above the score you set, from 50 to 95 percent, it answers by itself; below it the ticket waits for a person in Manual review.
Does the help desk open tickets from phone calls?
Yes. When a caller needs a follow-up, the AI opens the ticket and the call's transcript lands on it a minute later, with Listen for the recording. Chats, mail and web forms open tickets in the same list.
Can the AI try a fix before opening a ticket?
Yes. Per department you write what the AI must ask and what must have been tried, and it sends the troubleshooting steps with your product videos and pages before a ticket is opened.
How fast do customers hear back?
They are told when to expect the answer from the department's hours, four working hours by default, and a ticket past the promise is marked in the list and its holder is told.
What happens when a part must come back?
The question stays a ticket; a product that must ship back becomes a return in AI Returns & Warranty, under the same Help desk menu, where a person approves it.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Manufacturing ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.