ZANUS FRONT OFFICE FOR MANUFACTURING — WARRANTY & RMA

Warranty claims and RMAs that file themselves — complete, the first time.

A dealer reporting a failed unit for their customer, a distributor returning six units from the counter, a plant engineer with a control board down at 9 PM, a buyer whose shipment arrived short: the AI identifies the unit by serial number, checks the warranty window on the record, files the claim, RMA or service request complete, routes it — parts desk, warranty desk, quality, on-call technician — and keeps the customer informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Serial number, purchase date, dealer, failure description, photos requested, lot number for a process complaint — captured in the conversation, no callback to ask again.

Routed by your rules

Claims to the warranty desk, returns to the RMA queue with instructions sent, lot complaints to quality, expedites to inside sales — transcript attached.

Status updates sent

The dealer hears when the RMA was received, the claim approved and the replacement shipped — automatically, so the end customer stops chasing the dealer.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own plant7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve warranty claims or RMAs?

Not unless a rule you wrote explicitly allows it — for example, a standard return inside the window from an authorized dealer. Otherwise it files the claim complete, checks the warranty window on the record, applies your eligibility rules to what it sends, and leaves the coverage decision to your warranty desk. Safety-related failures are routed to a person immediately.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own plant. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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