AI Returns & Warranty for Manufacturing. Warranty claims and RMAs filed complete the first time.
AI Returns & Warranty handles the claim a dealer files for an end customer, the six units a distributor wants to send back, the repair a plant asks for out of warranty. The AI checks the claim against your written rules, e-mails RMA instructions once approved, sends repair quotes for approval and tracks each return from arriving to shipped and closed.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Standard returns inside 30 days from authorized dealers are approved; every warranty claim goes to Maria.”
Lisa“Done: standard returns within 30 days from authorized dealers get RMA instructions automatically; every warranty claim is filed complete and sent to Maria for the decision.”
Any setting, in any module · applied only on your yes
How Manufacturing use it
A dealer files a claim for a failed motor; the AI captures serial number, purchase date and photos, then routes it to the warranty desk.
A distributor returns six unsold units inside the return window; your rule allows it, so the RMA number and instructions go out the same day.
An out-of-warranty pump arrives for repair; the repair quote is e-mailed for approval with a payment link, and the tracking number follows.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Returns & Warranty does, for every business ›
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Questions & answers
AI Returns & Warranty for Manufacturing: questions & answers
Can AI process warranty claims for a manufacturer?
It files and tracks them; your warranty desk decides coverage. The AI captures serial number, purchase date, dealer, failure description and photos, checks the claim against your written rules and routes it. Only returns that a rule you wrote explicitly allows are approved without a person.
Can dealers see where their RMA stands?
Yes. Every return moves through a visible pipeline, from pending and arriving to work in progress, shipped and closed, and the status is sent to the dealer and kept on the record until the RMA closes.
How are repair quotes for out-of-warranty units handled?
The repair quote is e-mailed to the customer for approval, with a payment link when you take payment. Once paid, the repair goes ahead and the tracking number is sent as your team typed it, never rewritten by a model.
What if a returned unit failed in a way that caused an injury?
It goes to a person at once. A product failure involving injury or a safety incident is captured and transferred to your quality contact, outside the normal RMA flow, with the transcript attached.
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Start with the one thing you need. Add more anytime by asking Lisa.
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