ZANUS FRONT OFFICE FOR TECH SUPPORT — SUPPORT LINE
The support line answered. From the first ring, 24/7, by product line.
The AI answers on your menu, in your chosen voices, in up to 40 languages — one path per product line or region. It asks your diagnostic questions, walks the caller through the fix from the manual, opens the ticket or the RMA during the call, and transfers to an engineer with the summary whispered in: model, version, error, what was tried. Hang-ups become call-back lists the AI works itself; safety-critical topics go to a person at once.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
A firmware update goes out and two hundred customers call: every one answered, in their language, with the release notes as the source.
The engineer picks up already knowing the model, firmware, error code and the three steps the caller tried. No “it does not work”.
When a person takes the call, AI ASSIST proposes grounded answers in a side panel, each with its source. The engineer talks; the AI listens.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Alex, this is Corebyte Devices: the firmware update that fixes your issue is available; the instructions are in your inbox.”
- “Hi Wei, this is Corebyte Support checking on ticket 4821: did the reset resolve the pairing issue, or shall we send a replacement unit?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the customer can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the customer is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our support numbers?
Yes. Your existing numbers stay; calls route to the AI first, your agents first, or any mix by hour and by line — for example AI at night and on weekends, agents during hours with the AI absorbing the overflow when the queue builds. Available on its own or inside a solution — see pricing.
What happens with a safety-critical or unknown problem?
Your rules decide: transfer to the on-call engineer with the context whispered in, take a message for the product team, or read your approved emergency instructions word for word. The claim guard blocks any statement without a source in your documentation — the AI takes a message or transfers instead of guessing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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