Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Auto Dealers. A car dealership answering service that books the visit

AI Phone is a car dealership answering service that picks up the sales, service and parts lines on the first ring, in the caller's language. It books test drives and service visits during the call, takes messages with the number read back, and passes credit, trade-in and safety calls to the right person, who hears who is calling and why first.

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Zanus AI · AI Phone · Today

Car dealership answering service: every call of the day, who handled it, its length and its end, real Zanus AI screen

Today

Every call of the day in one list: who called, who handled it, how long it took and how it ended, so the manager reads both lines at a glance.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Service calls ring the advisors first; when all are busy, the AI answers.”

Lisa“Service line: advisors ring first, and the AI answers whenever every advisor is busy. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Auto Dealers use it

During peak hours at 7:40 AM, five owners call at once while your service advisors write up cars; each one books or moves a visit without holding.

A Saturday shopper asks if the silver crossover on your site is still there; the AI reads the record and books a test drive.

An owner says her brakes grind; the AI reads your approved instruction, offers today's first diagnostic slot and rings a service advisor.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

Sales, service, parts

Dealership AI phone answering on every line

No phone menu

Callers say what they need in their own words, and the AI routes by reason and language: sales, service, parts, the body shop or the F&I office.

Answers from your facts

Hours, the service menu, loaner and shuttle rules, recall steps and directions come from the knowledge you approved. When nothing is written down, the caller hears that plainly and is offered someone from your team.

Visits booked on the call

With AI Booking it offers only free times for that service and advisor, verifies the caller and sends the confirmation before the call ends.

Messages for the right desk

A caller who wants one advisor leaves a message; the AI reads the callback number back digit by digit and files it for that advisor.

Transfers announced first

The salesperson or advisor hears who is calling and why before the call connects, on the computer, the phone app or a mobile phone.

Every call written down

Each call is saved with its transcript, summary and outcome, and a new caller becomes a contact in AI CRM with the reason for the call.

The calls that matter

The calls an automotive BDC fights for, answered first

The shopper at 9 PM

Car buyers call after closing too. The AI confirms the used pickup from your record, texts its page and books a Saturday test drive with your sales team.

The Monday service rush

Monday brings the weekend's warning lights and the week's highest call volume. The AI books diagnostic slots by your rules, offers Tuesday once Monday is full and keeps advisors on the cars already in.

The is-my-car-ready call

With no status to read, the AI tells the owner the advisor has been asked and files one case, so the advisor answers once instead of five times.

One number, several desks

An automotive BDC team of AI departments on one number

Front desk

Greets each caller with your store's name and Lisa's, says where you are and when each department is open, then asks what the caller needs today.

Sales

Answers vehicle questions from your record, says what is on the lot and offers a test drive, while every conversation about numbers waits for a salesperson.

Customer care

Handles customer service: hears a complaint about a repair to the end, tells the owner truthfully what happens next and opens a ticket for the service manager when it needs one.

Parts orders

For a part bought online: where the order is, the tracking sent by e-mail, a new shipping address before dispatch and the payment link sent again.

Returns

A part coming back is taken with the order, the product and the reason, then filed for your parts team to approve.

A voice for each desk

Each department answers as its own AI voice from the same approved knowledge, an AI call center on one number, and your people get only the calls you route to them.

Compared

Car dealership answering service options compared

What you need	Voicemail or a phone menu	A human answering service	AI Phone
A shopper calling about a car	Leaves a message, often heard late	Takes a name and a number	Answers from your record: and books the test drive
A service appointment	A callback the next morning	A message for the advisor	Booked during the call: into a free advisor slot
Callers in another language	A menu in one or two languages	Depends on who is on shift	Answered in the caller's language: with the summary in yours
What the caller said	A recording to listen to	A short note	A transcript and a summary: on the customer's record

Set-up

Set up AI phone answering for car dealerships in 2 minutes

Lisa reads your site

She reads your vehicle pages, service menu and hours, then asks who takes sales, service, parts and F&I calls, and when each person can be reached.

Forward the lines

Forward the sales, service and parts numbers to the Front Office. Calls are answered from that moment, with no porting and nothing to install.

Choose who rings first

Per department: the AI only, the AI first, or your staff first with the AI covering. Lisa shows the before and after and applies it on your yes.

Read every call

During the 7-day free trial, read the transcript and summary of every dealership call the AI answered before you decide.

Questions & answers

Car dealership answering service: questions from sales and service managers

What is a car dealership answering service?

A service that picks up a dealership's phone calls when staff cannot. AI Phone is an automotive answering service run by AI on every line, 24 hours a day: it answers sales, service and parts questions from your approved facts, books service appointments and passes the calls that need a person to the right desk.

What does an automotive BDC do, and which part can AI Phone take?

In the automotive industry, the BDC, or business development center, handles a dealership's calls, internet leads and appointment setting for car sales and service. AI Phone takes the inbound calls: it answers, qualifies and books the test drive or the service visit. Lead replies, outbound calls and follow-up are separate modules your BDC can add.

Can AI Phone work as an automotive service BDC?

For inbound service calls, yes: it can schedule appointments, move and confirm them, and answer menu questions, recall callers and is-my-car-ready calls. It books into each advisor's free slots and files a ready-time question for the advisor when it has no status to read. Diagnosis and repair approvals stay with your advisors.

Will the AI quote a monthly payment or a trade-in value?

No. It repeats only the offers and prices your store publishes, as written. Questions about a shopper's credit, rate or lease terms go to your F&I office, and a trade-in becomes an appraisal booked with the used-car manager, because a person gives that number.

How are calls passed to a salesperson or an advisor?

Every inbound call is routed by its reason and its language. The AI rings your colleague on the computer, the phone app or a mobile, and the colleague hears who is calling and why before the call connects. When nobody can be reached, call handling ends with a message and the callback number.

Can it answer the parts counter line?

Yes. With AI Inventory, a caller reading a part number hears the quantity on hand, the price as written and the date a back-ordered part arrives. When fitment needs a person to check the VIN, the call goes to the parts desk with the number already taken.

What happens to dealership calls after hours and on Sundays?

You choose per department: full AI service, messages only or voicemail. Keep full service on the sales line at night and shoppers still book Saturday test drives, while service callers book a visit or leave a message the advisor reads first thing.

Can managers hear what the AI told a caller?

Yes. Every call is kept with its transcript, summary and outcome on the caller's record, and a manager can follow a live call in real time. The morning briefing lists what came in overnight, so the sales manager knows which shoppers called before the doors opened.

Do we keep the numbers our customers already dial?

Yes. You forward the existing sales, service and parts numbers and the AI picks up from the next call, with no porting. A new local number is available too, and each department keeps its own rule: the AI only, the AI first or your staff first.

Can the AI answer dealership calls in Spanish and other languages?

Yes. The AI answers each caller in their own language and writes the summary in yours, so a Spanish-speaking owner books a service visit without waiting for a bilingual advisor. On a transfer, your colleague is told the caller's language before picking up.

What happens when every salesperson is busy?

The AI says the line you prepared for that time of day and takes a message with the callback number read back, or tells the caller when the colleague they asked for will be back. Nothing rings out, the message lands with the right person and the customer experience holds at the busiest hour.

How much does a dealership answering service like this cost?

AI Phone is priced per company, never per seat or per line, so sales, service and parts share one subscription. The plans are on the pricing page, and the 7-day free trial runs on your own showroom and service calls with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Auto Dealers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.