AI Tickets for Auto Dealers. Customer service software for car dealerships, one list
AI Tickets is customer service software for car dealerships: every owner's call, chat, e-mail and web form becomes a ticket with the whole conversation on it, and the AI answers from your knowledge when it is sure enough. When it is not, the ticket waits for a person and nothing is guessed.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Held ticket
The ticket opens with the customer identified, the conversation and what the AI found and what is missing, with the answer box beside it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Who answers tickets in the service department?”
Lisa“Service: the AI proposes and a person sends, with your reply-time promise and the service manager's signature. Change it?”
You talk. Lisa sets it up. Applied only on your yes.
How Auto Dealers use it
An owner e-mails asking whether her extended warranty covers a noise; the ticket waits for the service manager with what the AI found.
A caller asks when his part arrives; the transcript lands on the ticket and the answer goes back by text from your line.
The same question about loaner rules is held three times and becomes a knowledge gap to teach the AI.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every request
Dealership customer support software fed by every channel
One list, four doors
Calls, chats, e-mails and web forms open tickets in the same list, each marked with the channel it came from.
The owner identified
The contact, the company for a fleet, the product named and earlier tickets appear before anyone reads a word.
A promise kept
The owner is told when to expect the answer, and your team sees every ticket that goes past the promise.
One conversation, one ticket
When an owner asks again in the same call, chat or mail thread, the question joins the ticket already open, so nobody answers twice.
Set-up
Set up a dealership service ticket system in 2 minutes
Your departments
Sales, service and parts each choose who answers: the AI alone, the AI proposing, or one person.
Your threshold
Set how sure the AI must be before it sends; below that score the ticket waits for a person.
Your promise
Give each department its reply-time promise and signature, shown to the owner when the ticket opens.
Your first week
Run the 7-day free trial and read which tickets the AI answered and which waited for your team.
Questions & answers
AI Tickets for Auto Dealers: questions & answers
What is customer service software for a dealership?
It is automotive customer service software that puts every owner and shopper request in one list with the conversation on it, so nothing waits in a personal inbox. AI Tickets also answers from your knowledge base when the AI is sure enough, and holds the rest for the right person.
Which requests does the AI answer on its own?
Only those it can answer from your knowledge above the score you set, and each department chooses its rule: the AI alone, the AI proposing and a person sending, or one person. Below the score the AI never sends.
Who answers warranty, credit and trade-in questions?
Your people. Set those departments so a person sends: the AI proposes from the conversation and your knowledge, and your team reviews and signs. A question held often becomes a knowledge gap, so you see what to write down next.
Can a ticket come from a phone call?
Yes. When a caller needs a follow-up, the AI opens the ticket and the transcript lands on it a minute later with the recording to listen to. The answer can go back by e-mail, by text from your line or as a call back.
Does it replace our DMS or repair orders?
No. Repair orders and warranty claims stay in your DMS. As a help desk for auto dealers, AI Tickets keeps the customer conversation, the answer and the promise of when it comes, on the owner's story in AI CRM.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Auto Dealers ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.