AI Front Office for Auto Dealers. An AI receptionist for car dealerships that books visits
Zanus AI is an AI receptionist for car dealerships that answers the sales, service and parts lines on the first ring, day and night. It books service visits and test drives, answers internet leads and website chat, and sends credit, trade-in and repair questions to the right person with the conversation attached.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Service calls ring the advisors first; when all are busy, the AI answers.”
Lisa“Service line: advisors ring first, and the AI answers whenever every advisor is busy. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Auto Dealers
- Shoppers asking whether the car they saw online is still on the lot
- Owners booking an oil change, new tires, brakes or recall work
- Mechanics calling the parts counter with a part number or a VIN
- Fleet managers with several vans due for service in the same week
- Body-shop customers with damage photos and a claim number
- Late callers comparing two stores and booking with the first that answers
The whole front desk
What an AI receptionist for car dealerships handles
One AI front office for the showroom, the service drive and the parts counter, answering every call, chat, form and e-mail your customers send.
Sales calls on the first ring
Shoppers asking about a car on your site hear an AI voice agent answer at once, in their language, and book the test drive with your sales team before they phone the next store.
Service calls without hold times
Owners book, move or cancel an oil change, a tire swap or a recall visit with no hold times, while your advisors keep writing up the cars already in the drive.
Parts questions answered from your list
With AI Inventory, a mechanic reading a part number gets the quantity on hand, the price as written and the back-order date, instead of a transfer to a busy counter.
Internet leads answered in seconds
AI Web Forms replies to every vehicle inquiry, trade-in form and service request the moment it passes your checks, and offers a test-drive slot or a callback.
Website chat that knows your lot
AI Webchat answers from your vehicle pages, service menu and hours, by text or voice, and turns a browsing visitor into a booked visit or a lead for sales.
Every conversation on one record
Calls, chats, forms and e-mails land in AI CRM with a transcript and a summary, so the salesperson or advisor who calls back knows what was already said.
A day at the store
Missed calls, internet leads and the service rush, hour by hour
7:30 AM, the service drive opens
Advisors are writing up the first cars while the phone rings. AI appointment booking moves and confirms visits too, so service scheduling never leaves an owner on hold behind the lane.
Noon, the showroom is full
Every salesperson is with a customer. A caller asking about the pickup on your homepage hears it is still listed and books a 5 PM test drive.
6 PM, the doors close
Owners ask whether their car is ready and shoppers keep calling about inventory. The AI answers every line, files ready-time questions for the advisor and books tomorrow.
11 PM, an internet lead arrives
A shopper fills the form on a vehicle page. The answer leaves at once with test-drive times, and the salesperson starts the morning with the lead briefed.
Real screens
The dealership front office on screen
Real Zanus AI screens with demo data: what your sales, service and parts teams read every day.
Compared
AI answering, an answering service or voicemail: what a dealership gets
| What you need | A person at the front desk | An answering service or voicemail | Zanus AI |
|---|---|---|---|
| Calls at 7:30 AM and 9 PM | Covered during the shift only | A message for the morning | Answered on the first ring,: day and night, on every line |
| A service appointment booked | Yes, when the desk is free | Rarely; a callback is promised | Booked during the call: into the advisor's free slot |
| Is the car still on the lot? | Someone checks the lot or a screen | Cannot say | Read from your vehicle record: with the page texted to the shopper |
| Credit, trade-in and safety questions | Answered by whoever is free | Not handled | Sent to the right person: with the conversation attached |
| What was said, for the next shift | Notes when there is time | A short message | A transcript and a summary: on the customer's record |
Guardrails
What AI agents for automotive customer service hand to your people
Payments, credit and approvals
Rates, monthly payments, credit approvals and lease terms go to your F&I office. The AI repeats only the offers you publish and never works out a figure.
Trade-in values
The AI collects the year, mileage and condition and books the appraisal. A person looks at the car and gives the number, never the AI.
Safety and diagnosis
A warning light, a strange noise or a breakdown gets your approved instruction and a fast slot or an advisor. Whether a car is safe to drive is never the AI's call.
Complaints and goodwill
An unhappy owner or a disputed repair reaches the service manager with the whole story, marked urgent if you choose, instead of a scripted apology.
Set-up
Set up the AI virtual receptionist for car dealerships in 2 minutes
Lisa reads your website
Give Lisa your dealership's address. She reads your vehicle pages, service menu, hours and departments, then asks who takes sales, service, parts and F&I calls.
Forward your lines
Forward the sales, service and parts numbers to your Front Office number. The AI answers from the next call, with no porting and no new hardware at the store.
Set the rules by talking
Tell Lisa which department rings people first, when the AI covers and what goes to the service manager. She shows each change before you approve it.
Read the first week
Run the 7-day free trial on your own sales and service calls, with no credit card, and read every transcript, booking and lead before you decide.
Questions & answers
AI receptionist for car dealerships: what buyers ask first
What does an AI receptionist for car dealerships do?
It answers your sales, service and parts lines on the first ring, in the caller's language, from the facts you approved. It books test drives and service appointments into free slots, takes messages with the callback number read back, and passes a caller to the right desk when a person is needed, after telling your colleague who is calling and why.
How much does an AI receptionist for a dealership cost?
Zanus AI is priced per company, never per seat, so your sales, service and parts staff share one subscription. You pick the modules your store needs and add others later. The plans are on the pricing page, and the 7-day free trial runs on your own dealership lines with no credit card.
Can the AI book appointments for service and test drives?
Yes, with AI Booking. It books appointments directly into the free times of that service and advisor after asking what the visit is for, verifies the customer by phone number, texted code or confirmed e-mail, and sends the confirmation before the call ends. Test drives book with the salesperson the shopper asks for, or the one your rule assigns.
Will it tell a shopper whether a car is still available?
With AI Inventory, yes: it reads the vehicle's record by stock number or VIN and says available, reserved, on order or sold as the record shows. It can text the vehicle's page with its photos and hold the car for the hours you allow. Without that record it takes the shopper's details for a salesperson.
What happens with payment, credit and trade-in questions?
They go to your people. The AI states only the offers and prices you publish, never a monthly payment it worked out, an approval or a trade-in value. A shopper asking about rates or a trade is passed to your F&I office or used-car manager, or booked for an appraisal, with the conversation on the record.
Does it replace our DMS or dealer CRM?
No. Your dealer management system stays the record for deals, repair orders and accounting. Zanus AI works beside DMS systems as the front office around them: it answers, books, follows up and writes every conversation onto the customer's record in AI CRM, so nothing a shopper or an owner said is lost between shifts.
Can it answer after hours, on Sundays and on holidays?
Yes. Outside your hours you choose full AI service, messages only or voicemail, and each holiday gets the message you wrote for it. Shoppers browsing at night still book a Saturday test drive and owners still move Monday's service visit, so the morning starts with bookings instead of a pile of voicemails.
How does the AI handle a warning light or grinding brakes?
It never judges whether a car is safe to drive. It reads the instruction your service manager approved, offers the first free diagnostic slot and, if your rule says so, passes the caller to a service advisor at once. A driver who has broken down hears the roadside or towing line you wrote.
Can we keep the dealership's phone numbers?
Yes. Forward the sales, service and parts numbers your customers already know to your Front Office line and this AI answering service for franchise dealerships picks up from that moment, with no porting. Each department keeps its own rule: the AI only, the AI first, or your people first with the AI covering whenever nobody picks up.
What is the best AI platform for car dealerships?
Look for one front office that covers the phone, website chat, internet leads, e-mail and booking, answers only from your own facts, hands credit and safety questions to people, and is priced per company. Zanus AI does all of it, set up in 2 minutes by talking to Lisa, and the free trial runs on your own calls.
What does a receptionist do at a dealership service department?
Mostly the phone: booking and moving appointments, answering is-my-car-ready calls, explaining menu services and passing callers to the right advisor. The AI takes those calls on the first ring, and a ready-time question reaches the advisor as one case, so the advisor answers once instead of fielding repeat calls about the same car.
How is an AI receptionist different from a phone tree?
A phone tree makes callers work through a menu; an AI receptionist lets them say what they need in their own words. Call routing follows the reason and the language of the call, and call handling goes on to a booking, a message read back or a transfer your colleague hears announced first.
Why do AI receptionists matter for a car dealership?
Because missed calls are missed opportunities: a shopper who reaches voicemail calls the next store, and an owner left waiting books elsewhere. AI receptionists pick up every line at the first ring, day and night, and voice AI books the visit while the caller is still interested.
Does Zanus AI answer shoppers in Spanish and other languages?
Yes. The phone, the website chat and the avatar answer each customer in their own language, and AI Webchat greets visitors in 40 languages from opening lines you wrote once. Messages and summaries reach your staff in your language, so a salesperson reads what a Spanish-speaking shopper asked without translating anything.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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