ZANUS FRONT OFFICE FOR TECH SUPPORT — AGENT TRAINING
New support agents trained on your documentation — productive in days.
The same knowledge base that answers customers trains your desk: manuals and release notes become courses, the escalation matrix and the diagnostic scripts become practice, the internal known-issue list becomes an answer on the agent’s phone. New agents role-play the hard calls with the AI playing the customer before their first live shift, and a team assistant answers engineers all day — including pages customers never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the angry outage call, the customer who tried everything, the reseller escalating — with the AI playing the customer from real transcripts.
INTERNAL pages — known issues, workarounds not yet public, escalation rules, staff pricing — answered on the engineer’s phone, never on public channels.
Publish a release note once; the phone, the chat, the inbox and the training answer the new way the same day. No stale wiki.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real customers
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does it train field technicians too?
It trains anyone on the knowledge you load — tier-1 agents, tier-2 engineers, field technicians, reseller staff if you invite them. Each gets a personal link to their own private assistant, on any device, revoked from the dashboard the day they leave.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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