Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Team Training for Tech Support. Tech support agent training, taught by voice

AI Team Training is tech support agent training your AI gives for you: a senior engineer explains a product once, by talking or typing, and Lisa teaches it to every new agent by voice and on screen, chapter by chapter. Agents interrupt and ask at any moment, answer a spoken test, and you see who played which version.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Team Training · Chapters

Chapters

Start from ready-made chapters, rename and reorder them; when an agent asks a question, Lisa jumps to the chapter that answers it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Invite every new support user to the troubleshooting basics book.”

Lisa“New users of the dashboard get Troubleshooting basics by themselves, with reminders. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Tech Support use it

In help desk agent onboarding, a new agent starting Monday plays the router book on her phone the night before and asks what a mesh node is.

After a firmware release the senior engineer edits one chapter, and the register shows which agents played the new version.

Every new user of the dashboard is invited to the troubleshooting basics book by itself, with reminders until it is finished.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Courses generated from your own material
Quizzes and progress per person; transcripts and results exportable
Updated when your knowledge changes

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Team Training does, for every business ›

For every new agent

Product training for support agents, taught by Lisa

A book per product line

Each product or procedure becomes a book in chapters and sections, typed or dictated to the assistant in the drawer, with the manual's pictures beside it.

Questions at any moment

The agent interrupts, asks or says later; answers come from the book, then your internal knowledge, never a guess.

A spoken test at the end

Lisa asks the test questions aloud, marks each answer against your own lines and prints the result on the attestation.

On a link, no login

Each agent plays on a personal seven-day link on any device; a test left for later stays marked on the link until it is taken.

AI Team Training for Tech Support, trade by trade

By industryHardware & Electronics Software & SaaS Telecom & Internet Providers MedTech Manufacturing E-commerce Utilities Travel Agencies Law Firms Aerospace & Aviation Auto Dealers Automotive OEMs

Questions & answers

AI Team Training for Tech Support: questions & answers

How do we train new tech support agents faster?

Explain each product once as a book with chapters. Lisa teaches it to each new agent by voice and on screen, answers their questions from the book and your internal knowledge, and ends with a spoken test, so the senior engineer stops repeating the same afternoon.

Can agents ask questions during the training?

Yes. They interrupt at any moment, ask, or say repeat or later. Answers come from the book first, then from your internal knowledge, and a question neither covers waits for the trainer under Questions.

What happens to the training when a product changes?

Edit the chapter once and save. Every book keeps its versions, and the register shows which version each agent played, so an agent trained on the old firmware is easy to find and invite again.

Is there a record of who finished the training?

Yes. Who played lists each agent, the date, the version and every question asked; the attestation PDF carries the chapters heard and the test result, and Attestations exports them all in one file.

What should support agent training software do for a help desk?

Teach each product the same way to every agent, let agents ask while they learn, test them and show who finished which version. AI Team Training does all four by voice and on screen, so technical support training for new hires stops depending on who has a free afternoon.

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