AI Team Assistant for Tech Support. Engineers ask the AI, including the internal known-issue list.
AI Team Assistant answers your support staff from your procedures, policies and internal-only knowledge, never shown to customers: workarounds not yet public, escalation rules, internal part numbers, staff pricing. Each answer comes with its source, so agents learn where things are instead of interrupting the senior engineer.
TRY AI TEAM ASSISTANT FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Add the internal known-issue list for staff only, never for customers.”
Lisa“Done: the internal known-issue list is now available to your staff assistant only and never used on customer channels.”
Any setting, in any module · applied only on your yes
How Tech Support use it
A tier-1 agent asks which firmware builds have the battery bug; the assistant answers from the internal known-issue page.
A field technician asks the escalation rule for a key account and gets the policy with its source.
A new hire asks where the replacement-part list lives; the answer links the document it came from.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- An internal assistant for your staff, procedures, prices, policies
- Internal-only knowledge, kept out of everything customers see
- Answers with the source, so people learn where things are
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Team Assistant does, for every business ›
Works withAI File CabinetLisa, your AI assistant
Questions & answers
AI Team Assistant for Tech Support: questions & answers
Can support staff ask an AI about internal procedures?
Yes. AI Team Assistant answers agents and engineers from your support procedures, escalation policies and internal-only pages. Every reply names the page it came from, so new agents learn where the escalation matrix and known-issue list live.
Will internal workarounds leak to customers?
No. Internal-only knowledge is never shown to customers; it answers your staff, while the customer channels answer from the rest of your approved documentation.
Does the team assistant replace our internal wiki?
It answers from it. Load the wiki pages, procedures and known-issue lists, and staff ask in plain words instead of searching; each answer points to the page it came from.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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