AI Knowledge for Tech Support. An AI knowledge base for technical support answers
AI Knowledge is the AI knowledge base for technical support behind every channel: your manuals, release notes, support pages, rules and firmware files in one tree, read on every call, chat and e-mail. A question it cannot answer is never guessed; Lisa says she needs to verify it with your engineering team, and the question waits for you to answer once.
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7 days free · per company, never per seat · nothing to install
Must-ask rules
The support department's script after a ticket, beside the rule that makes the AI collect the serial number and firmware version first.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Hand out the gateway firmware only after the order is verified.”
Lisa“Gateway firmware: handed out after the order is verified, by a link that expires, every hand-out recorded. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Tech Support use it
A rule makes the AI ask for the serial number and firmware version before it opens any ticket.
A customer with a verified order asks for the setup tool, and the AI sends a download link that expires.
A support page for a retired model is unticked in the website scan and drops out of every channel at once.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- The start: the first questions, answered typed or by talking
- The company: identity, locations, hours, departments, people, catalog
- The rules: never, always, scripts, procedures, answers and must-ask
- The library: catalog, pages, documents, websites, pictures, videos, software
- Websites: your site read again every day, new pages added
- Auto-Retraining: every conversation reviewed for gaps and lessons
- Quality tests: rule tests, approved answers and picture sets every night
- The company file: export and import everything the AI knows
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Knowledge does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Chat for your teamAI File CabinetAI Team Training
One tree
A technical support knowledge base in one tree
Manuals and release notes
Documents up to 25 MB each, your support pages and videos, searched by meaning in the customer's own words for the department and channel asking.
Questions to ask first
A rule can ask for the serial number and firmware version before a ticket opens, and a script says what to tell the customer next.
Firmware with a hand-out rule
Firmware, drivers and apps up to 2 GB a file, each handed out freely, after an order check, by ticket first or never.
Which source wins
An answer your team wrote outranks a manual, a manual outranks a web page, and of two pages the newer wins; contradictions wait side by side for your call.
Proved every night
A self-learning support knowledge base, tested nightly
A test per rule
Each rule asks its own question every night and turns green when the must words are in the answer and no must-not word is.
Gaps answered once
New conversations are read for gaps every 30 minutes; answer each gap once, typed or spoken, and the phone, chat and inbox all use it.
Engineers' answers harvested
Switch it on and the answers your engineers already gave in call notes and e-mails come back as proposals for your yes.
AI Knowledge for Tech Support, trade by trade
By industryHardware & ElectronicsSoftware & SaaSTelecom & Internet ProvidersMedTechManufacturingE-commerceUtilitiesTravel AgenciesLaw FirmsAerospace & AviationAuto DealersAutomotive OEMs
Questions & answers
AI Knowledge for Tech Support: questions & answers
Can an AI be trained on our product manuals?
Yes. To get an AI trained on product manuals, drop in the manuals, quick starts and release notes and point Lisa at your support site; they join the knowledge topic by topic. Nothing goes live before you press APPROVE & DEPLOY, and the AI answers customers from those sources only.
What does the AI say when the manual has no answer?
It never guesses. The default line says it needs to verify this with your engineering team and get back to the customer, and you can change it. Your team then finds the question under Q&A and gaps and answers it a single time for all channels.
Can the AI send firmware and drivers to customers?
Yes, with a rule per file. Firmware, drivers and apps of up to 2 GB each are handed out freely, after an order is verified, by ticket first, or never; the link expires and every hand-out is on the record.
How does the knowledge base stay current after a release?
Your support site is scanned every day, so a new page joins with its pictures and videos, an edited page is read again and a deleted one drops out. Untick an obsolete page and it leaves chat, voice and e-mail at once.
How do we know the answers are still right?
Each rule carries its own test question, with the words its answer must contain and must not. The tests run every night, green or red, and every question you answered once is replayed daily, so a fix never quietly fades.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Tech Support ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.