Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Tech Support. Your agents call back from the browser, with context.

AI Call Desk gives your support agents a phone in the browser, calling from your company number, and a work queue prepared by Front Office: which customer to call back, why, and from which ticket or chat. Every support call is transcribed into the customer's story as it runs, and after hanging up the agent dictates two lines that become the proposed next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every escalated ticket that asks for a callback in the tier-2 queue.”

Lisa“Done: escalated tickets that request a callback now appear in the tier-2 work queue with the reason and the conversation attached.”

Any setting, in any module · applied only on your yes

How Tech Support use it

A tier-2 engineer opens the queue and calls back a customer whose ticket was escalated overnight, with the chat on screen.

An agent working remotely calls a customer from the company number without sharing a personal mobile.

After a callback, the engineer dictates 'replacement approved, ship Monday' and the next step is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Tech Support: questions & answers

Can support agents call customers from a browser?

Yes. AI Call Desk is a browser phone that calls from your company number, so agents and engineers work from any computer. The call is transcribed into the customer's story while it runs.

How does the agent know who to call back?

From the support work queue, which lists each customer owed a call, the reason and the ticket or chat behind it. Escalations and requested callbacks appear with their context, so no agent starts a call blind.

Do agents still write call notes?

Only two dictated lines. Front Office turns them into the next step, proposes it and schedules it, while the transcript is already on the customer's record.

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