AI Front Office for Tech Support. The AI for tech support that reads your manuals
Zanus AI is AI for tech support at software companies, device makers, telecoms and manufacturers: it answers setup, compatibility and fault questions from your manuals on the phone, in the chat and by e-mail. It asks your diagnostic questions, opens the ticket or the return, and hands real faults to your engineers with the steps already tried.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“Route every call that mentions smoke or a burning smell to the on-call engineer.”
Lisa“A rule for the support line: a call that mentions smoke or a burning smell goes to the on-call engineer, at any hour. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All applications ›
Who reaches you
The people the AI answers for you
- Owners whose new device will not pair or power on
- Users locked out of an app after an update
- Installers asking which firmware a controller needs
- Admins checking a version against their own systems
- Customers whose unit breaks down in warranty
- Resellers reporting a fault for their own customer
The first line
AI for tech support on every channel your customers use
One knowledge base sits behind the support line, the chat and the inbox, so customer support across channels gives the same fix wherever a customer asks.
The support line, answered by product
AI Phone picks up on the first ring with a technical support department that walks callers through set-up and first checks from your manuals, then routes them by product line or language.
A support chat that shows the step
AI Webchat answers by text or voice, opens the help page that explains the fix and shows the picture from your manual on request; a visitor who gave an address and leaves gets a chat email recap of the conversation.
The support inbox, read and drafted
AI E-mail reads every message sent to your support address, finds the customer and writes the reply from your documentation; each department decides whether Lisa sends alone or a person approves.
Tickets opened after the right questions
AI Tickets asks what your department requires first, the model, the version, what was tried, then opens the ticket and replies alone only when the AI is sure enough; a rating under each answer keeps customer satisfaction in view.
Returns that start with the fix
AI Returns & Warranty e-mails the troubleshooting before any unit ships, and a return the AI accepts waits as pending until your warranty team approves it.
One knowledge, taught once
AI Knowledge holds the manuals, release notes, known issues and firmware files used across every channel; a question nobody documented becomes a gap your team answers once.
How it works
An AI agent for tech support that knows where to stop
Where the AI works on its own, where it hands over, and where your people stay in charge.
Conversational AI held to your sources
Customers describe the fault in natural language; this conversational AI understands them by meaning, and the generative AI behind it writes each answer only from the manuals and pages you approved.
An AI agent per department
On the support line each department is an AI agent with its own name, voice and pace, and your AI agents work as agentic AI inside your rules: tickets opened, callbacks booked, returns started.
Human agents for what needs them
Your human agents, the engineers and support staff on your payroll, take the complex faults, the warranty calls and every customer who asks for a person.
Repetitive tasks off the desk
Reset steps, compatibility checks, firmware hand-outs and where-to-send-it questions are the repetitive tasks the AI takes, so engineers keep the faults that need them.
Customer data on every ticket
Each ticket shows the contact, the company and every earlier ticket from that customer, so the customer data from last month's case is in front of whoever answers next.
An AI copilot for engineers
On calls your engineers take, AI Calls Teleprompter works as an AI copilot, putting the answer from your manuals on screen with its source while the customer talks.
A day at the desk
Tech support moments the AI takes off your engineers
The hours when customer inquiries pile up at a first-line desk, and what happens to each one now.
7 AM, the morning after a release
Owners call about a blinking light after last night's update. Each one hears the reset steps from the new release notes, and the few the steps do not fix open tickets with the version noted.
Noon, a compatibility question in the chat
An admin asks whether the app runs on an older tablet. The chat answers from your compatibility page and opens that page beside the answer, so the admin reads the source.
4 PM, a fault code nobody has seen
A controller shows a code missing from every manual. The AI says engineering must check it, opens a ticket with the code, the model and the steps tried, and the question joins the knowledge gaps.
10 PM, a unit dead under warranty
A gateway still will not power on after the reset steps, and its owner asks to send it back. The return waits as pending with the serial number and the reported fault for the morning team.
Real screens
The AI technical support agent at work, on real screens
Real Zanus AI screens with demo data, framed for this page: the customer conversations, tickets and returns a product support desk opens every morning.
Weigh the options
AI tech support compared with the usual first line
How one customer problem travels through each way support teams at product companies usually staff the first line.
| What you need | Engineers on every call | An outsourced call center | A help center and a contact form | Zanus AI |
|---|---|---|---|---|
| A setup question at 9 PM | Waits for the morning | Read from a script | Self-service, if the article exists | Answered from your manual: on the phone, in the chat or by e-mail |
| A fault after an update | An engineer repeats the reset steps | A message passed to you | A form with no reply yet | The documented fix first: and a ticket with the version when it fails |
| An escalation to tier 2 | Notes typed from memory | A short summary of the call | The customer explains again | The steps already tried: on the ticket, with the transcript |
| A warranty return | A long thread of e-mails | Outside their scope | A returns form to fill in | Troubleshooting before any RMA: then pending until your team approves |
| A question nobody documented | Whoever knows answers | Guessed or forwarded | No article, no answer | No guess: checked with engineering: and logged as a gap to answer once |
Where a person decides
What goes to your engineers, and the guardrails
The AI takes the first line of customer interactions inside the limits you draw; these decisions stay with people.
Faults your documentation does not cover
A question with no written answer is never improvised. The customer hears that your engineering team will check, and the case opens as a ticket for a person.
Safety rules you set
Write a rule in AI Knowledge, for example that a call mentioning smoke or a burning smell goes to your on-call engineer, and AI Phone passes those callers to the person you named.
Warranty decisions stay human
Whether a unit is covered and what a repair costs is your team's call. The AI collects the facts and writes the e-mails; a person approves or rejects every return.
Replies sent only above your bar
In AI Tickets, autonomous resolution happens only where you allow it: each department sets how sure the AI must be before it replies alone, and below that score the ticket waits in Manual review.
Internal workarounds kept internal
Pages you mark internal answer your staff through the Team Assistant and stay out of everything a customer can reach: the website chat, the voice and the support line.
Orders and addresses left to people
When a support mail asks to cancel an order or change a delivery address, the AI does not act on it: the thread goes to a person, with a copy to your escalation inbox.
Set up by talking
Set up your AI technical support agent in 2 minutes
Give Lisa your support site
Lisa reads your website and help pages, names the topics she found and asks which products, versions and languages your desk supports.
Load the manuals and release notes
Upload manuals, quick starts and known-issue lists as PDF, Word or text files, so the common questions get answers that carry their source.
Say what to ask before any fix
Tell Lisa the model, the version and the steps that must be tried before a ticket, department by department; she shows each rule before and after.
Choose who takes escalations
Name the engineers for each product line with their hours, then start the 7-day free trial, no credit card, and read every call it answered.
Tech Support in your trade
By industryHardware & ElectronicsSoftware & SaaSTelecom & Internet ProvidersMedTechManufacturingE-commerceUtilitiesTravel AgenciesLaw FirmsAerospace & AviationAuto DealersAutomotive OEMs
Questions & answers
AI for tech support: frequently asked questions from support leaders
What is AI for tech support?
AI for tech support is AI customer support built for products: artificial intelligence that takes the first line, answers setup, compatibility and fault questions from your own documentation, asks the diagnostic questions your engineers would ask and opens a ticket or a return when the fix needs a person. Zanus AI does this on the support line, in the website chat and in the support inbox.
Which AI is best for tech support?
The best AI for tech support answers from your manuals and release notes rather than the open web, admits when the documentation is silent, and hands the case to an engineer with the steps already tried. Before buying any customer support platform, check three things: where its answers come from, what it does when unsure, and whether one customer record holds the case across email, chat and phone.
How do you use AI for technical support?
Give it your manuals, release notes, known issues and compatibility tables, then tell it what to ask before any fix: the model, the version, the error on screen. It answers what your documentation covers, files the rest as tickets with those answers attached, and your engineers spend the day on the faults that need them.
Will AI replace tech support engineers?
No. It takes the repeated first-line work, the reset steps, the compatibility checks and the where-do-I-send-it requests, so engineers stop retyping the same fix all day. Diagnosing a new fault, judging a warranty claim and calming a customer who wants a person stay with your human agents, the engineers and support staff you employ.
Can a customer reach a person instead of the AI?
Yes. A caller who asks for an engineer is transferred, and your colleague hears who is calling and why before the call connects. In the chat, asking for a person turns the conversation into a ticket with every turn attached. When nobody is free, the AI takes a message and reads the callback number back.
What stops the AI from giving wrong technical advice?
A good AI support agent for documentation answers only from the knowledge you approve, and here a sentence your documentation does not support is held back. When nothing is written down, the customer hears that your engineering team must verify it and come back, and the question lands in a list your team answers once for every channel.
Does AI tech support work at night and in other languages?
Yes. The support line, the chat and the inbox answer around the clock, each customer in their own language, and the chat alone speaks 40 of them. A device that fails at 11 PM gets the documented fix at 11 PM, or a ticket that tells the customer when to expect the answer, so your response times are stated, not hoped for.
How do escalations reach our engineers?
With the first line of diagnosis already done. The ticket carries the customer, the product, the version, the error and each step the customer tried, plus the call transcript or the chat turn by turn. The engineer reads where the AI stopped and starts from there, closing issues faster than when the customer must repeat everything.
Can the AI handle warranty returns and RMAs?
It prepares them and your team decides. The AI sends the troubleshooting steps first, then accepts a return that waits as pending, and nothing ships until a person approves. Once approved, the customer gets an e-mail with the RMA number, where that kind of product goes back and what to pack with it.
Is it built for internal IT help desks?
It is built for product support: the customers who contact a software company, a device maker, a telecom or a manufacturer about something they bought. Your staff can still ask the AI Team Assistant about internal procedures, while the support line, chat and inbox serve your customers.
How is AI for tech support different from AI customer service?
It is AI customer service with the product in mind. A general customer service bot answers about orders and opening hours; AI for tech support also asks for the model and version, follows your troubleshooting steps, hands out firmware under your rules and opens tickets and returns with the steps already tried.
Can the AI send firmware, drivers or setup tools?
Yes, under the hand-out rule you give each file: freely, after the customer's order is verified, by ticket first, or never. The download link expires, and every file handed out is written on the record for your team to review.
How much does AI tech support cost?
Zanus AI is priced per company, never per seat or per engineer, so the whole support team shares one subscription. You choose the modules your desk needs and add more later; the plans are on the pricing page, and the Front Office trial runs 7 days with no credit card.
How long does it take to set up?
In 2 minutes the support line can take its first call. Lisa reads your website and help pages, you upload the manuals and release notes, and you tell her your departments, your diagnostic questions and who takes escalations. She shows each change before and after and applies it when you say yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
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