AI Returns & Warranty for Order Desks. Eligibility checked on your rules, instructions sent on approval.
AI Returns & Warranty takes the return or warranty claim from the ticket to closed. Eligibility is decided on your rules, instructions are e-mailed on approval, and the claim moves through a pipeline your desk can see: pending, arriving, work in progress, awaiting payment, paid, shipped, closed. Repair quotes go out with a payment link, and tracking numbers are sent as typed.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Returns within 30 days with receipt are eligible; damaged-on-arrival claims always go to me.”
Lisa“Done: returns within 30 days with a receipt are now eligible on your rules; damaged-on-arrival claims are routed to you.”
Any setting, in any module · applied only on your yes
How Order Desks use it
A blender returned on day 12 with its receipt passes your rules, and the return instructions are e-mailed once approved.
A phone with a cracked screen is out of warranty; the repair quote goes out with a payment link and waits for approval.
The returns lead filters the pipeline for claims awaiting payment and sees which repairs are ready to ship once paid.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Returns & Warranty does, for every business ›
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Questions & answers
AI Returns & Warranty for Order Desks: questions & answers
Can an AI manage RMA and warranty claims?
Yes. AI Returns & Warranty decides eligibility on the rules you set, e-mails instructions on approval and moves each claim through a visible pipeline from pending to closed. The status stays on the customer's record until it closes.
Can customers pay for a repair through the RMA process?
Yes. Repair quotes are e-mailed for approval with a payment link, and the claim moves to paid and then shipped as the work progresses. The desk sees each step on the customer's record.
Does the AI ever change a tracking number?
No. A tracking number is sent to the customer as your team typed it, never passed through a model, so what your team entered is what the customer receives.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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