Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Order Desks. Order status calls answered on the first ring.

AI Phone answers order status calls on the first ring, day and night, in the caller's language. It finds the order on its record, says where it stands, e-mails the tracking number with the carrier's page, changes a shipping address before dispatch and sends a lost payment link again, while the caller is still on the line.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Today's calls

Today's calls

Each call of the day with the caller, who handled it, the AI or a colleague, how long it took and how it ended.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Order calls go to the AI first; billing questions ring the billing desk.”

Lisa“Orders department set to AI first, with billing questions transferred to the billing desk whenever someone there is free. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Order Desks use it

A buyer calls at 7 p.m. asking where yesterday's order is; the AI says it is shipping and that the tracking went to his e-mail.

A caller spots his old warehouse on the confirmation; the AI writes the new ship-to on the order before it leaves.

An account lost the link to pay its quote; the AI sends it again to the address on the quote during the call.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The order line

Where is my order calls, finished on the call

The order found

The caller describes his order in his own words, and the AI finds it on the record and says where it stands: paid, shipping or delivered.

The tracking by e-mail

Rather than spelling a long number aloud, the AI mails the tracking with the carrier's page, and the caller hears that it was sent.

A new ship-to before dispatch

A wrong delivery address is corrected during the call while the order has not shipped, on the record your shipping desk reads.

The payment link again

A lost link goes out again to the address on the quote, and a caller asking whether his payment went through hears the answer from the record.

Ready in 2 minutes

Set up the order line answering service in 2 minutes

Forward your number

Forward the order line you already have to the Front Office, and calls are answered from that moment, with no porting and no hardware.

Name the Orders department

Tell Lisa who handles orders, billing and returns and when each person can be reached; she shows the change before and after.

Connect the orders

Connect your store or your catalog, so the AI can find orders, quote and send payment links again while the caller is on the line.

Try it for 7 days

Run it on your own order calls with no credit card, and read what happened on each call it answered once the week is over.

AI Phone for Order Desks, trade by trade

By industryDistributors Retail Stores Consumer Brands Manufacturing Restaurants Grocery & Drug Stores Agriculture E-commerce Hardware & Electronics Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Phone for Order Desks: questions & answers

Can an AI answer order status calls?

Yes. AI Phone answers the order line on the first ring, finds the order on its record and tells the caller where it stands. An order marked delivered is said delivered, and when the record holds no answer the AI says so and offers a person.

Does the AI read the tracking number aloud?

No. It tells the caller that the tracking went to his e-mail, with the carrier's tracking page, in his language. The number reaches him as your shipping desk typed it, so nothing is misheard or mistyped on the call.

Can a caller change the shipping address?

Yes, before the order ships. The AI changes the address during the call, on the same order record your team works from, and the call is written down with its transcript and summary on the customer's record.

What happens to after-hours order calls?

Once the desk closes, your after-hours order line follows the mode you pick: full AI service, a message taken, or voicemail. With full service, a where-is-my-order call at midnight is answered like one at noon, and the morning briefing tells your desk what came in overnight.

Can order calls ring my team first?

Yes. The Orders department can be AI only, AI first or your clerks first, and billing can choose differently. Transfers ring your colleague on the computer, the phone app or a mobile number, and the AI tells your colleague who is calling and why before the call connects.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.