ZANUS FRONT OFFICE FOR ORDER DESK — RETURN & CLAIM FORMS

Every return request worked in minutes, not in four emails.

Return requests, warranty claims, “my delivery arrived damaged” reports and re-order requests arrive around the clock. The AI acknowledges each one immediately, asks for what is missing — order number, photos, serial number, pickup address — checks your policy, sends the label or instructions, and keeps following up until the return is received. With consent and opt-out rules built in. A request that sits for two days is a shopper who disputes the charge instead.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Web Forms — form builder, submissions and downloads

The real Web forms menu: contact, gated downloads, intake — built in the dashboard.

What it does

Forms that lead to a label

The request becomes a conversation in minutes: verify the order, confirm eligibility, choose refund or exchange, send the label, confirm the pickup.

Affected orders, told first

Import the list of orders hit by a carrier delay or a short shipment; the AI tells every customer proactively, with your approved wording.

Your forms, or ours

Keep the return form on your site and connect it, or use the built-in return, claim and damage-report forms — live in minutes.

Inside Web & Leads — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

From form fill to booked meeting, hands-free

The system itself works the leads: instant grounded reply, demo link, follow-up sequence, booking. Your staff handles only the "needs human" queue.

Response in minutes, 24/7
Every touch logged with transcript
Competitor and free-mail screening built in

From form fill to booked meeting, hands-free

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can we import a list of orders and have the AI contact them?

Yes — upload the list, choose the message and channel, and the AI emails or calls each customer with your approved wording. Opt-outs are honored automatically. Anything involving product safety is drafted for a person to approve, not sent on its own.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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