Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Order Desks. The AI knowledge base for order desks.

AI Knowledge is the AI knowledge base for order desks that every channel answers from: your website, your shipping and return policies, your rules and your catalog in one tree. When nothing in it answers, Lisa says she will check and come back, and the question waits under Q&A and gaps for your answer.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and its procedures in one table; two rules that clash are paired so you decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a delivery date on the phone or in the chat.”

Lisa“A NEVER rule for phone and chat: no delivery date promised, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Order Desks use it

You dictate a rule: never promise a delivery date on the phone; it is read back, then goes live on APPROVE & DEPLOY.

Two rules disagree about the return window; they are paired side by side, and you say which one wins.

A customer asks for a firmware file for his controller; the hand-out rule gives the link only after his order is verified.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

The desk's rules

Shipping and returns answers your AI gives the same way everywhere

One tree

The company, the rules and the library on one screen: hours, departments, payments and orders, the catalog and the policy pages the AI answers from.

Never, always, ask first

One table of what the AI never says, always says and asks first, each rule with its scope, its channels and its own test.

Contradictions paired

Two rules the AI cannot follow at once, such as two return windows, are shown side by side so you decide which one wins.

Gaps answered once

A question nobody could answer waits under Q&A and gaps with its conversation; answer it once and every channel knows it from then on.

Ready in 2 minutes

Teach the order policy knowledge base in 2 minutes

Give Lisa your website

Your site map and menu are scanned, and the shipping, returns and product pages join the knowledge topic by topic.

Answer the start

Say what you do, what the AI must never say or promise and how you recommend; each answer becomes a rule or a fact.

Add your rules and files

Drop in your policy documents and the rules you already follow; contradictions are paired for you and each rule gets a test.

Approve, then try it

Nothing goes live before APPROVE & DEPLOY; then ask it what your customers ask during the free week, with no credit card.

AI Knowledge for Order Desks, trade by trade

By industryDistributors Consumer Brands Manufacturing Restaurants Grocery & Drug Stores Agriculture E-commerce Hardware & Electronics Software & SaaS Travel Agencies Aerospace & Aviation Auto Dealers

Questions & answers

AI Knowledge for Order Desks: questions & answers

What should an order desk's knowledge base hold?

The facts customers ask about every day: your hours and holidays, shipping and return policies, payment and order rules, your departments and your catalog, plus the rules of what the AI never says. In AI Knowledge they sit in one tree, a knowledge base for customer orders that every channel reads.

Can the AI promise a delivery date?

Not when you forbid it. A NEVER rule against promising delivery dates on the phone keeps them off the channels you choose, and a sentence your knowledge does not support is held back while the AI offers to check and come back.

Where do prices and part numbers come from?

From the catalog's structured facts, recited as they stand there, never worked out by the AI. A price missing from the list stays off every channel under a NEVER rule, and the caller is offered a written quote.

How do I know the answers are still right?

Every order rule has its test question and the words its answer must and must not hold; the test runs nightly and turns green or red. Your approved answers for order questions are replayed every day, and a fix that stops surfacing reads rolled back.

Does it read our website every day?

Yes. Scan for new content is set to Daily: a new shipping or returns page joins with its pictures, a changed page is read again, and a page that left the site is retired from every channel.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.