Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Grocery & Drug Stores. The knowledge base for pharmacies that every channel reads.

AI Knowledge is the knowledge base for pharmacies and grocery stores that every channel answers from: your website, documents, rules and product list in one tree. A question it cannot answer is never guessed; Lisa says she will verify and come back, and the question waits for your pharmacist or manager to answer once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rule tests

Knowledge base for pharmacies: each rule's test question with must and must-not words, green or red, real Zanus AI screen

Rule tests

Each pharmacy rule is asked its own question overnight and the answer checked for the words it must and must not hold; a red result opens the fix.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never say a prescription is ready unless the team wrote it.”

Lisa“Rule ready: never say a prescription is ready unless the pharmacy team wrote it, on every channel, with its nightly test. Approve?”

You talk. Lisa sets it up. Applied only on your yes.

How Grocery & Drug Stores use it

The pharmacy adds a rule by talking: never give a dose or an interaction on any channel; it is tested every night.

A shopper asks about Sunday hours on Easter; the grocery store knowledge base gives your holiday hours, the same on the phone and in the chat.

A question about delivery to a new town waits under Q&A and gaps until the manager answers it once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

A knowledge base for pharmacies, grocers and every channel

The company

Locations, hours and holidays, departments, languages and the catalog: the facts the AI says, in your store's own words.

The rules

What the AI never says, always says, the scripts and the questions to ask first, each with its scope, its channels and its own test.

The library

Your website pages, documents up to 25 MB, pictures and videos, read topic by topic, with the website scanned again every day.

Never guessed

A sentence your knowledge does not support is held back; she says she needs to verify and come back, and the question waits for you.

Proof

Approved answers for pharmacy calls, tested every night

Each rule tested

A rule carries a test question with the words its answer must and must not contain; it runs every night, green or red.

Nothing live before your click

The assistant proposes and nothing goes live until you choose APPROVE & DEPLOY, so a rule dictated at the counter is read back to you first.

Learned from conversations

Every 30 minutes new conversations are read for a contradiction, a gap or a lesson, each with its evidence and a proposed fix for your yes.

Questions & answers

AI Knowledge for Grocery & Drug Stores: questions & answers

What should a pharmacy knowledge base hold?

The facts callers ask about, such as hours, holiday closings, vaccine clinic days and delivery areas, plus the rules the AI must keep, such as never giving dosing advice. Every channel answers from that one pharmacy FAQ knowledge base, in the caller's language.

What if a shopper asks something the store never wrote down?

It is never guessed. Lisa says she needs to verify and come back, and the question lands under Q&A and gaps with the whole conversation. The manager answers it once, typed or spoken, and the phone, the chat and the mail use that answer next time.

Does the knowledge base learn patient details?

No. A patient's name, number or prescription is personal data, and no automation learns it; add words such as drug names to the never-learn list and they stay out too. Conversations are read only for gaps and lessons, and each change waits for your yes.

Does it read our store website by itself?

Yes, every day: a new page on the store site joins with its pictures, a changed one such as the deli menu is read again, and a removed one is retired. Untick a page, such as last year's holiday hours, and no channel uses it.

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