Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Grocery & Drug Stores. The service desk calls back from one browser queue.

AI Call Desk gives your customer-service desk and pharmacy technicians a work queue prepared by the Front Office: who to call back, why and from which conversation. Associates call from the browser using the store's number, the call is transcribed onto the shopper's record as it happens, and two dictated lines afterwards become the next step, scheduled.

TRY AI CALL DESK FREENo credit card · Ready in 2 minutes

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every callback the AI promised into the service desk's queue, oldest first.”

Lisa“Done: callbacks the AI promised now land in the service desk's queue, oldest first, each with the conversation that created it.”

Any setting, in any module · applied only on your yes

How Grocery & Drug Stores use it

At 9 AM the service-desk associate opens the queue: three missing-item callbacks and a school asking about Friday's trays.

A pharmacy technician calls back a patient from the browser using the pharmacy number; the call lands on the patient's record.

After calling a shopper about a damaged cake, the bakery lead dictates two lines and a remake pickup is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Grocery & Drug Stores: questions & answers

Do store associates need desk phones to use the call desk?

No. They call from the browser on any store computer, using the store's own number, so shoppers recognize who is calling. Each call is transcribed into the shopper's record while it runs.

How does the call desk decide who our team should call back?

The Front Office builds the queue from its own conversations: promised callbacks, order issues waiting on a person, catering requests that need a price. Each item shows why the call is needed and the conversation it came from, so the associate starts informed.

Can the call desk show suggested answers during a call?

Yes, when you add AI Assist on calls. While the associate talks, suggestions from your store's knowledge appear on screen, such as the rain-check policy or holiday hours. The AI never speaks to the shopper.

Keep exploring