AI Assist on calls for Grocery & Drug Stores. Store policies on screen while your associate talks.
AI Assist on calls listens while an associate or pharmacy technician is on the phone and shows suggested answers from your store's knowledge on their screen: the substitution policy, holiday hours, the catering lead time, the steps for a rain check. It never speaks to the shopper, and its suggestions come only from the store information you load; your person stays the voice.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on call suggestions for the service desk and the pharmacy technicians.”
Lisa“Done: suggestions now appear for the service desk and pharmacy technicians during calls, drawn from your store policies. Add the catering menu as a source?”
Any setting, in any module · applied only on your yes
How Grocery & Drug Stores use it
A new associate takes a call about a lost receipt; the return-without-receipt policy appears on screen before the shopper finishes.
A caller asks how many days a cake order needs; the bakery lead time shows up while the associate is still listening.
A pharmacy technician asked about moving a prescription from another pharmacy sees your transfer procedure on screen.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Grocery & Drug Stores: questions & answers
Does AI Assist talk to the shopper?
No. It only shows suggestions on your associate's screen during the call, and your associate decides what to say. The shopper hears a person from your store from start to finish.
Will AI Assist suggest medication answers to pharmacy staff?
It suggests only from the information you load. Load hours, procedures and front-counter policies for technicians, and clinical questions keep going to the pharmacist, who answers from professional judgment.
Why use call suggestions in a grocery store?
Because the person who answers the phone is often new or covering another department. Suggestions put your refund, substitution and catering rules in front of them mid-call, so shoppers get the same answer whoever picks up.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Grocery & Drug Stores ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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