ZANUS FRONT OFFICE FOR GROCERY & DRUG — SHOPPER CASES

Shopper cases that file themselves — nights and weekends included.

A missing item in a 9 PM pickup order, a substitution the shopper did not want, a coupon that did not apply, a refill request for the pharmacist, a foreign object in a package: the AI identifies the shopper and the order, files the case with everything it needs, routes it to the right lead — online orders, front end, pharmacy, store manager, food-safety contact — and keeps the shopper informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Shopper, store, order number, item, what happened, photo requested, refund rule applied — captured in the conversation, no callback to ask again.

Routed by your rules

Order issues to the online-order lead, refill requests to the pharmacy queue, food-safety reports to the on-duty manager now — with the transcript.

Status updates sent

The shopper hears when the refund was issued, the item was credited or the refill request reached the pharmacist — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own store7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A shopper with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That shopper stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or refills?

Refunds within the rule you set, yes — a missing item under your threshold is credited and the shopper told. Above the threshold, and for every refill, transfer or anything clinical, a person decides; the AI just makes sure the request arrives complete and the shopper is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own store. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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