Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Grocery & Drug Stores. The pharmacy IVR your patients simply talk to.

AI Phone is a pharmacy IVR that answers your pharmacy line and store line on the first ring, day and night, with no phone menu: patients say what they need in their own words. Refill requests and prescription questions are written down for the pharmacist, hours and store questions are answered from your approved information, and medication questions go to a person.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Messages

Messages

What each caller dictated, written out for the right person with the callback number, so a refill request left at night is waiting for the morning team.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Refill calls go to the pharmacy queue; medication questions go straight to the pharmacist.”

Lisa“Refill requests now open a ticket in the pharmacy department, and medication questions ring the pharmacist first, with a message taken when nobody can pick up. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Grocery & Drug Stores use it

Before opening, a patient calls in a refill; the AI takes the prescription number, reads her callback number back and files it for the pharmacist.

A caller asks whether two of his medicines can be taken together; the AI puts him through to the pharmacist, announcing the question first.

On Thanksgiving morning a shopper asks when the store closes; the AI reads the holiday hours you wrote and adds the pharmacy's shorter schedule.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

What it does

A pharmacy IVR that listens instead of sorting callers

Pharmacy IVR systems were built to cut hold times and call volume at the counter. AI Phone does that job as an automated phone system that understands people, 24/7, so the pharmacist's time goes back to patient care instead of the phone.

Answered on the first ring

The pharmacy line is picked up at once, day and night, as your pharmacy. Patients skip the hold queue and the old phone tree and simply say why they are calling.

Refill requests, written down

The AI takes the patient's name, the prescription number and the pickup or delivery preference, reads the callback number back digit by digit and files the request for the pharmacy team.

Prescription questions kept for the pharmacist

A question about a prescription lands on a message or a ticket for the pharmacist in the caller's own words, or the call is put through when someone at the counter is free.

Hours and store questions

Pharmacy hours, the drive-through window, the Sunday schedule, parking and the delivery area are answered from the information you approved, in the language the caller speaks.

Calls routed by department

The pharmacy, the deli, the bakery, online orders and the service desk each answer as their own department, and each one is set to AI only, AI first or your people first.

Every pharmacy call on the record

Each call is saved with its transcript and summary, so the technician who opens the queue in the morning reads what every patient asked overnight before calling anyone back.

Pharmacy calls

Refill and prescription calls on an IVR system for pharmacy teams

Refill requests and prescription status questions are most of a pharmacy's phone time. Here is what the AI does with each, and where it stops.

A refill line without a recording

Instead of reciting numbers to a recording, the patient tells the AI the prescription number and the day to pick up. It reads the callback number back and files the request in order.

No refills left

When a patient says the prescription has run out of refills, the AI writes it down for your team to contact the prescriber. It promises no date and no outcome.

Is my prescription ready?

The AI does not read your pharmacy system, so it never guesses. It notes the question for the pharmacy team, and once the order is filled your team calls, or AI Auto-Call places the pickup call.

Put through to the pharmacist

When the pharmacist or another staff member is needed, the AI tells them who is calling and why before the call connects. If nobody can pick up, it takes a message with the callback number.

Store calls

Store calls a pharmacy answering service never finishes

The same number serves the grocery side of the building, and those calls end on the line instead of on a message slip.

Is it in stock?

With AI Inventory, the AI answers from your product list whether an item is available, says a promotion and its end date, and can hold the item for a caller who leaves a name.

Platters and cakes

With AI Quoting, a tray order is priced from your deli list during the call and waits for the manager's yes, while AI Booking puts the pickup window in the deli calendar.

Online orders

With your online store connected, the AI finds the order, says where it stands and sends the details by e-mail. A missing item opens a ticket for the online-order team.

After hours and holidays

Outside store hours you choose full AI service, take-a-message only or voicemail, and on each holiday callers hear the message you wrote for that day.

Compared

Pharmacy IVR systems compared: phone tree, answering service, AI Phone

What the pharmacy line needs	A phone tree	A live answering service	AI Phone
How callers get help	They sit through a phone tree and wait	An operator reads a script	They say what they need: and the AI handles it in their words
Refill requests	Recorded for someone to replay	A message slip for the morning	Written for the pharmacist: with the callback number read back
Medication questions	Sent to the pharmacy queue	Told to call back during hours	Put through to the pharmacist: with the caller's question said first
Store and holiday hours	Recorded once, often outdated	Read from the operator's notes	Answered from your hours: with the message for that holiday
Platters and pickups	Not handled	Taken as a message	Priced and booked during the call: with AI Quoting and AI Booking
Languages	One or two recorded tracks	Depends on the operators on shift	The caller's language: for the whole call
A written record	Call counts only	Notes typed by the operator	Transcript and summary: on the caller's record for your team

Pharmacist first

What a voice AI for pharmacy lines never does

No medical advice

No answers on doses, side effects, interactions, allergies, pregnancy or symptoms. The AI puts the caller through to the pharmacist or files the question, and it never suggests a product for a symptom.

No refill decided

The AI never confirms, changes or refills a prescription. It writes down what the patient asked in the patient's own words, and the pharmacist decides what happens next.

Your emergency line first

Write your emergency line once in AI Knowledge, such as telling a caller with a severe reaction to hang up and call 911, and the AI says it before anything else.

Nothing written, nothing guessed

When your approved information does not hold the answer, the AI says so plainly and offers the pharmacist or a callback, rather than inventing something about your pharmacy.

Set-up

Set up the pharmacy IVR in 2 minutes

Forward the pharmacy line

Forward the pharmacy number you already have to your Front Office line. Patients reach the AI from that moment, and the number on your labels stays the same.

Tell Lisa the counter hours

Give Lisa the pharmacy hours, the drive-through times, the holiday closings and the languages your patients speak; she reads your website for the rest.

Set the pharmacy department

Say who takes medication questions and where refill requests go. Lisa shows the change before and after, and applies it only on your yes.

Hear it, then decide

Call your own pharmacy line and listen to it answer. Then run it for 7 days, free and with no credit card, and read every call it took.

Questions & answers

Pharmacy IVR questions from independent pharmacies

What is a pharmacy IVR?

A pharmacy IVR is an automated phone system that answers a pharmacy's calls around the clock, takes refill requests and gives the hours without a person picking up. AI Phone does that job with no phone menu: patients say what they need, and the AI answers or writes the request down for the pharmacist.

How is AI Phone different from older pharmacy IVR systems?

Unlike an old interactive voice response pharmacy IVR system, AI Phone has no phone menu: the caller simply says what they need in plain words. The AI answers from your approved information, routes the call when a person is needed and writes a summary of every call on the record.

Can patients call in prescription refills to the AI?

Yes. The AI takes the patient's name, the prescription number and whether they want pickup or delivery, reads the callback number back and files the request for the pharmacy team as a message or a ticket. The pharmacist works the refill; the AI never approves one.

Can the AI check prescription status for a caller?

No. AI Phone does not read or replace your pharmacy software, so it cannot see whether a prescription is filled, and it never guesses. It notes what your rule asks for first, the caller's name and date of birth, with the question for the pharmacist, or puts the call through to your own people; once an order is ready, your team calls back or AI Auto-Call places the pickup reminder.

Will the AI answer questions about doses, side effects or interactions?

Never. Medication questions go to the pharmacist: the AI puts the caller through after telling the pharmacist who is calling and why, or files the question for a callback when the counter is busy. It also never suggests a product for a symptom.

Can we keep our pharmacy phone number?

Yes. Forward the pharmacy number you already have to your Front Office line and calls are answered from that moment, with no porting. The number on your prescription labels stays the same, and if you later want it moved in, Zanus AI handles the port with your carrier.

What happens to pharmacy calls after the counter closes?

You choose full AI service, take-a-message only or voicemail for the hours you are closed, plus a holiday message for each closed day. Refill requests taken overnight wait for the morning team in the order they came, each with its transcript and summary.

Can the same line answer the pharmacy and the grocery store?

Yes. Set up the pharmacy, the deli, the bakery, online orders and the service desk as departments behind one number, or forward each existing line. The pharmacy can ring the counter first during its hours while the deli line stays AI first all day.

How does AI Phone keep patient calls private?

The AI answers only from the information you approved and does not read or replace your pharmacy management system, so it has no prescription details to recite. Each call is written on the caller's record for the people you give access, and recording of your staff's calls stays off until you switch it on.

Is AI Phone a pharmacy answering service?

It does the work of a pharmacy answering service with AI instead of operators: every call answered on the first ring, messages taken with the callback number, routine questions finished on the call and the rest put through. No live operators sit behind it; your own people take the calls you route.

How much does a pharmacy IVR cost with AI Phone?

AI Phone is priced per company, never per line or per seat, so the pharmacy and the store share one subscription. The plans are on the pricing page, and you can run it on your own pharmacy line free for 7 days with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Grocery & Drug Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.