ZANUS FRONT OFFICE FOR GROCERY, DRUG & CONVENIENCE STORES
Next-generation AI for Grocery, Drug & Convenience Stores. Try it free on your own store. No credit card.
Every shopper call answered. Every order question settled. Your store team, back on the floor. ZANUS AI Front Office for Grocery, Drug & Convenience Stores is the AI shopper-service desk, order desk and follow-up desk for supermarkets, independent grocers, pharmacy and drugstore chains and convenience-store groups. It answers shoppers on phone, website chat, email and web forms — store, pharmacy and holiday hours, what is in stock and where, order and pickup status, loyalty balances — takes refill-status calls on the pharmacy line as you authorize, quotes party platters and bulk orders from your published menu, files order issues and complaints as cases and follows up until they are closed. Pharmacist questions go to the pharmacist; food-safety reports go to a person. Grounded only in the information your store approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your shopper-service desk does today.
The same 31 menus, read through a store manager’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when you open the next store. No IT project. Comparing options? See the comparison →
Every morning for the store manager: last night’s calls, order issues, refill requests filed, platters quoted — and which shoppers need a call back today.
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AI PhoneAnswers every call on the store line and the pharmacy line, 24/7 — hours, stock, order status, refill status as authorized — transfers pharmacist questions to the pharmacist.
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AI Chat & VoiceWebsite chat and voice that answers “do you have it”, “where is my order”, “is the pharmacy open” from your data — and books the pickup window in the conversation.
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AI AvatarA lifelike face on your site that greets shoppers in their language, explains pickup, delivery and the loyalty program, and hands over to the desk in one tap.
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Store ExplainersInteractive explainers: how curbside works, how to order a platter, how the pharmacy app and refill line work — narrated by AI, any hour.
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Web Forms & RequestsCatering requests, vendor and supplier inquiries, donation and community-room requests answered in minutes — from web form to confirmed order or routed message.
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Shopper RecordsThe front-office shopper record: every call, chat, order issue, quote and pickup in one timeline — households and caregivers linked. Not your loyalty database, the conversation record.
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AI E-mailOrder-help, catering and general-inquiry mailboxes answered from your approved information; complaints, recalls and pharmacist questions routed to the right person with a draft ready.
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Catering & Bulk QuotesParty platters, sheet cakes, deli trays and bulk orders quoted from your published menu and price list — sent as a clean document, deposit taken with one click.
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Updates & Follow-upOrder-ready and platter-confirmed messages, deposit reminders, review requests and permission-based re-order nudges — on schedule, stopped when a person should call.
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Pickup & AppointmentsCatering pickup windows, vaccination-clinic and pharmacist-consultation slots, vendor meetings — booked in the conversation, calendars synced.
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Associate TrainingNew associates and pharmacy technicians trained on your procedures, escalation paths and phone scripts — a team assistant on their own phone mid-shift.
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Shopper CasesMissing items, wrong substitutions, refunds, refill requests, complaints and food-safety reports filed as tracked cases and routed to the right lead — nights and weekends included.
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Demand ForecastFront-office demand from real conversations: what shoppers asked for and could not find, platter volume by weekend, pickup-window pressure — with the WHY.
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Group Accounts & VendorsSchools, offices and churches with standing orders, local vendors and suppliers mapped as organizations — who orders, who delivers, which account is going quiet.
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Add AI to what you haveKeep your POS, online-order, loyalty and pharmacy systems as the record — the AI answers from what you expose and writes bookings, cases and contacts back.
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ProtectionDaily caps on every AI resource: a viral coupon or a bot hammering your chat costs a capped, known amount — shoppers see courtesy.
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What happens to every inquiry — in your store
A call at 6:50 AM asking if the pharmacy opens at 8, a chat about a missing item in a pickup order, an email from a school about platters for Friday, a vendor on the main line — any hour, in any of 40 languages.
Store, pharmacy and holiday hours, locations, services, what is in stock and in which aisle, delivery areas and minimums, order status, loyalty balance — from the information and data your store exposes only. No source, no claim.
Shopper or pharmacy patient, which store, which department — online orders, deli, bakery, pharmacy, front end, manager — how urgent, your routing rules applied in the conversation. Pharmacist questions go to the pharmacist; food-safety reports go to a person now.
Book the pickup window or the consultation, quote the platter from your menu, file the order issue or the refill request as a case, transfer to the pharmacist with the context whispered in, call back the hang-up.
Order ready, platter confirmed the day before, deposit reminder, refund processed, refill request filed, the review request after a good visit, the standing order due next week — on schedule, until done.
Every touch on the shopper’s front-office record. Every morning a briefing for the store manager: what was handled overnight, who needs a person today, what shoppers asked for and could not find.
AI-driven end to end. A person wherever your rules require it. Anything clinical, anything about food safety or a recall, anything sensitive and anything outside your approved information waits for your people; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your shoppers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Brandon, this is the pharmacy at Maple Street Market: your prescription is ready for pickup.”
- “Hi Rosa, this is the pharmacy at Maple Street Market: your refill is due. Would you like us to fill it today, and pickup or delivery?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a store names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give pharmacy or health advice?
No. On the pharmacy line it answers hours, services and — only where you authorize it — whether a refill request was filed or an order is ready for pickup, after the identity check you define. It does not answer drug-interaction, dosing, side-effect or “can I take this with” questions, does not recommend a product for a symptom and does not verify insurance coverage: those are transferred to the pharmacist or taken as a message for the pharmacist, with the context attached. Food-safety reports and recall questions go to a person immediately; recall notices are read word for word. No source, no claim.
What happens to shopper and pharmacy-patient information?
Your Front Office runs on a private data-processing environment dedicated to your company; your information never trains public models and is never shared. The AI sees only the fields you expose — order status, loyalty balance, refill-request status — never the dispensing record. Chains whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our POS, online-order, loyalty or pharmacy system?
No. It sits in front of them: the AI answers from the data you expose, books, quotes and files cases, then writes the result back through Connectors — native calendar sync, webhooks and API. Your POS, order-management, loyalty and pharmacy systems stay the record; the store line stops ringing at the shopper-service desk.
Try it free on your own store. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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