ZANUS FRONT OFFICE FOR GROCERY & DRUG — UPDATES & FOLLOW-UP
Follow-up that does not miss a shopper — and stops the moment a person should call.
The platter confirmed the day before, the deposit reminder, “your order is ready at pickup bay 3”, the refund processed, the refill request filed for the pharmacist, the review request after a good visit, the school reminded that its standing order is due, the holiday-platter invitation to last year’s catering shoppers. Every sequence runs on its own clock, on the channel the shopper prefers, with consent — and a reply alerts a person.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Marketing menu: funnels, chase presets, templates, automated events and follow-ups.
What it does
Text, email or an AI call, in the shopper’s language: order ready, substitution made, refund issued, case closed — before the shopper has to ask.
Confirmation the day before with headcount and pickup time, deposit reminders, the review request — and seasonal invitations to past catering shoppers who opted in.
The office coffee order, the school’s Friday fruit, the church’s Sunday trays — reminded on schedule; a change request hands the thread to a person.
Inside Marketing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
From demo to quote to signature — one funnel, no gaps
The AI Demo, AI Quoting and Web Forms all hand their leads to Marketing. Each preset knows what happened before: "watched 80% of the demo, asked about pricing twice, quote unopened for 6 days" becomes the next email, not a guess.
- Presets: demo chase, quote chase, web-lead chase
- AI direction in one sentence: "friendly, mention the trade-in offer"
- Every send, open, click and reply on the contact timeline
Escalation to a human, on purpose
A funnel is not a spam cannon. When a lead replies, opens the quote three times or asks a question, the sequence stops and the lead lands in the NEEDS HUMAN queue with the whole story attached — your rep calls a warm shopper, not a list.
- Reply = sequence stops, human notified
- Engagement thresholds you set
- Phone call-back can be the last step of any funnel
Measured on the forecast board, not in feelings
Every funnel step shows on the Statistics → Forecast board: which sequence moved which deal, close probability before and after, and the WHY sentence for each change.
- Funnel performance per preset
- Close probability with the WHY
- Export PDF / XLS or schedule the report by email
Available on its own — or inside a solution
Questions, answered
Can shoppers opt out?
Always, in one tap, per sequence or entirely. Opt-outs are honored across every channel and recorded on the shopper’s file. Pharmacy-related messages carry no medication details.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own store. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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