Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Grocery & Drug Stores. The AI chatbot for pharmacy and grocery shoppers.

AI Webchat is an AI chatbot for pharmacy and grocery websites that answers by text or voice, in the visitor's language, from your own pages and approved answers only. It handles hours, delivery areas, stock and catering questions, and passes refill and medication questions to the pharmacy team.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Her card

Her card

Her card waits in the corner of every store page; one tap starts a voice conversation, or the shopper simply types a question about hours or pickup.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“In the chat, send every medication question to the pharmacy team.”

Lisa“Medication questions in the chat now become a ticket for the pharmacy team, and the visitor is told a pharmacist answers. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Grocery & Drug Stores use it

A visitor asks by voice whether the pharmacy is open Sunday; the chat answers from your hours and opens the pharmacy page beside it.

A shopper asks the AI chatbot for grocery stores in Spanish about delivery to her ZIP code; the answer comes back in Spanish from your delivery page.

A patient asks in the chat whether two medicines mix; the chat says the pharmacist answers that and files it for the pharmacy team.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

What it answers

What an AI chatbot for pharmacy and grocery websites answers

Hours and services

Pharmacy hours, vaccine clinic days, delivery areas and how the refill line works are answered from your pages, with the page that explains it opened beside the answer.

Stock and platters

With AI Inventory the chat says whether an item on your list is available; with AI Booking it books a platter pickup inside the conversation.

Medication questions go to people

A question about a dose, a side effect or a symptom is never answered in the chat. It goes to the pharmacy team as a ticket or a mail, with the whole conversation attached.

Typed or spoken, in 40 languages

Shoppers type, or tap her picture and talk, and can interrupt her like a person. Every voice speaks every language, so a Vietnamese speaker reads and hears your answers in Vietnamese.

Set-up

A pharmacy website chatbot on every page in 2 minutes

One line in your theme

Paste one line of code into your store website once, and every page gets the chat in your colors, on phones, tablets and computers.

Lisa reads the store pages

Lisa reads the pharmacy, delivery and catering pages, finds the pictures she may show and asks how you want shoppers greeted.

Your rules for the pharmacy

Tell her which questions go to the pharmacy team and which go to the service desk; she shows the change before and after it applies.

Seven days free

Run it on your own store site for 7 days with no credit card, and read every session with what it produced.

Questions & answers

AI Webchat for Grocery & Drug Stores: questions & answers

Can an AI chatbot for pharmacy websites take refill requests?

As a pharmacy chatbot for refill questions, it collects what the patient asks for, such as the prescription number and the pickup day, and files it for the pharmacy team as a ticket or a mail. It never confirms, changes or refills a prescription; the pharmacist does that.

Does the pharmacy chatbot give medical advice?

No. It answers from your pages and approved answers only, and a question about a dose, an interaction or a symptom is handed to the pharmacy team with the whole conversation. The visitor is told that the pharmacist answers that kind of question.

Can the chat tell shoppers whether an item is in stock?

Yes, with AI Inventory. The chat reads your own product list and says what you chose for each item, such as available or on back order with its date. It answers from the list you keep, never from a guess about the shelf.

Which languages does the store chat speak?

40 languages. You write her opening lines once, and each visitor reads and hears them in their own language. The widget follows the language of the page or asks, and a formal or familiar form of address can be set.

How do we put the chat on our store website?

Paste one line of code into your site theme, once. Every page gets the widget, and the Website chat page shows it as installed with the last time a shopper opened it. Lisa sets the greeting, the colors and the label by talking.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Grocery & Drug Stores ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.